Use SAP ERP systems to evaluate system needs and assist with user errors.

I am currently the only Training Coordinator II/Instructor for Logistics/Materials Management for the State of South Carolina. I work in the SCEIS department of the Department of Administration. I taught the Purchase Order course and facilitated the Contract Management course in person prior to the Covid 19 pandemic. When I came on board both courses required a major overhaul, so I created course manuals, course demonstrations and exercises, instructor PowerPoints and course assessments for both courses closely working with my Subject Matter Experts (SME). In 2020 all of our courses offered at SCEIS were converted to webinar and therefore all course content had to be remade to better suite the webinar platform. Captivate was used to create the exercises for our participants and instructor teaching aids were created to better assist all instructors to teach via webinar. I spearheaded the effort to understand and learn the Webex for virtual classroom use and taught our training team how to use all features offered to better perform in the virtual classroom. I constantly re-evaluate course materials and course offerings in regards to Logistics/Materials Management to better meet the needs of our SCEIS users in all of our state agencies. Doing so revealed a need to create learning content for creating, approving and completing the Shopping Cart process. Working closely with my SME, I created what is now a 4 course series of online courses offered through SCEIS.

Worked with a team of 4 individuals in the headquarters of SCDMV as a trainer. Taught and created content for new employees and for Assistant Branch Supervisors. New employee training included vehicle and driver transactions such as vehicle registrations and titling, driver's licensure, branch operations, reports and policy as well as procedures. Required for all was a course in customer service and suspensions for both the driver and vehicle. Created content such as manuals, visuals, role play, Assistant Branch Supervisor manual and monthly PowerPoint presentations based on current and new policy/ procedures which was distributed to all branch offices throughout South Carolina.

As Assistant Branch Supervisor (ABS) in my field office I performed both my ABS job duties and those of Assistant Manager. I was the liaison between the customer and Manager of office. I resolved customer complaints, answered customer questions, provided resources for customers to complete both driver and vehicle related transactions. I managed the customer service specialists as they performed their daily driver and vehicle transactions. Offered guidance, support and training as needed. I worked closely with the manager to ensure that all reports were performed timely and accurately. I balanced all cash drawers and performed all opening and closing procedures. I ensured that all customer service specialists turned in required reports nightly.