Mandy Houghton is a Managing Partner at CHC Solutions, Inc. - Specializing in the Hospitality Industry at CHC Solutions, Inc.. She possess expertise in hospitality, new business development, hotels, customer satisfaction, sales and 16 more skills. Colleagues describe her as "The hospitality industry has taken a huge hit from the Covid-19 pandemic. One of our companies’ top priorities has always been to give the highest level of guest service. That is even more important while navigating through a global pandemic. This last summer I was tasked with finding a secret shopper service to evaluate our guest service program. I was given the information about CHC Solutions as one of our options. Mandy has been wonderful to work with. She sent over sample agreements, cost analysis, samples of the information that we would receive from a shopper experience, and references for her company. One of the best things I personally can say about Mandy and CHC Solutions, is that she is very hands on with our account. I get responses to emails almost immediately, she answers my calls or returns them right away, and she makes herself available for questions. After having a few shoppers in our casino, I can tell you the amount of information is outstanding. Not only do the shoppers rate an experience, but they write a narrative to explain the interaction in great detail. With the reports that I have received, I can make edits to questions, add questions or any other changes so that it molds to our company culture. The value of this program exceeds the cost ten times over. If you are on the fence about secret shopper services, or have had bad experiences with other companies, I urge you to give them a try. You will not be sorry you did!" and "Mandy and her team offer a detailed process that is extremely helpful. They can cater the shops to the specific needs of any department. They were instrumental in helping us both recognize our star team members as well as provided information to help us improve coaching and training of our team. "