Mandy Howells Email & Phone Number

Gold Coast, Queensland, Australia

Australia

Southport, Queensland, Australia

Gold Coast, Queensland, Australia

Gold Coast, Queensland, Australia

Gold Coast, Queensland, Australia

Gold Coast, Australia

Overseeing the running of the creative department, facilitating the digital and print needs for a multi-national company. Duties include, scheduling work for designers and copywriters, liaising with both domestic and foreign clients, obtaining quotes from printers, translators and other suppliers, and ensuring deadlines are met.

Gold Coast Mc, Queensland, Australia

Managing a small team of quality coordinators, data analysts and reporting specialists. Responsible for designing and launching the quality assurance program within the call centre of 50+ agents, the ongoing maintenance and information integrity of the call centre intranet, and multiple reports for across the business. Part of this role was to identify.

Gold Coast, Queensland, Australia

Reporting and data analysis, updating the call centre intranet, rolling out and maintaining new projects and processes to streamline operations including launching the quality assurance program

Gold Coast, Queensland, Australia

Managing communication via three inboxes, handling complaints and compensation, and complaint reporting.

Gold Coast, Queensland, Australia

Processing and facilitating all timeshare exchange transactions between the company, andmultiple exchange partners. Training and answering enquiries from the call centre in regards to the exchange products.

Gold Coast, Queensland, Australia

Taking inbound calls from timeshare owners, answering queries, and booking holiday club accommodation with accuracy and great customer service.

Gold Coast, Queensland, Australia

Store management (2IC) of a small retail store by providing customer service, opening and closing store, including banking, merchandising, stock control and coaching junior staff.

Gold Coast Mc, Queensland, Australia

Summer Casual - Customer service selling entry tickets to a major theme park. The role required large volume cash handling, and customer service to a variety of nationalities. Included surveying park guests for customer satisfaction.

Te Awamutu

Ensuring all advertised products were ticketed and displayed for customer satisfaction within a large department store, conducting an accuracy audit; following up on discrepancies, and stock issues, downloading and printing sale ticketing each week and ticketwriting by hand prior to automation.

Tauranga, New Zealand

Ensuring the overall ‘look’ of the store was consistent with the company’s national standards and highlight all advertised stock by displaying and ticketing correctly, on time. This included; window displays, in-store displays, ticketwriting, in-store promotional signage, in-store layout. During this time I also gained experience in Inwards Goods.

Tauranga

National Certificate, Retailing, Honours

Certificate Iv, Business

Certificate Iii, Tourism

Certificate In Visual Merchandising, Arts

Education record