Mandy Chu Email & Phone Number

● Assisted in migrating over 2,000 courses between content management systems● Performed Quality Assurance (QA) review for 8,822 course lessons● Edited and corrected HTML to suit curriculum design specifications● Communicated & coordinated with offshore team● Unified student/user experience (UX) across courses ● Incorporated subject matter expert (SME) content● Created and converted 252 interactive assessments ● Migrated 7,074 individual embedded videos from Vimeo to Kaltura● Developed change management documentation for 1,922 courses● Completed content delivery/publishing for 188 programs using Teamwork● Selected and incorporated stock photography, video, & other media assets into the curriculum

The Hague, South Holland, Netherlands

● Edited/proofread 4 independent novels for both digital and print media● Adhered to the Chicago Manual of Style standards guide● Coordinated with authors providing feedback and suggested edits

Santa Ana, San Jose, Costa Rica

● Managed behavior and task completion for student with severe ADHD● Maintained and reported progress records to administration and parents● Managed classrooms of up to 15 students ● Implemented lesson plans and organize receipt of completed work

Atlanta, Georgia, United States

● Reviewed and tracked transactions for validity and case resolution● Enforced security and safety procedures● Maintained consistent and accurate industry accounting records● Managed and delegated to teams as large as twelve● Provided training, coaching, and performance reviews ● Oversaw and improved customer service scores● Implemented techniques for advanced product referral and marketing