Maneesha Unnikrishnan Email & Phone Number

Berlin, DE

Berlin, Germany

Berlin, Germany

• Responsible for optimizing the IT Management tribe across three major domains - Technology solutions, Infrastructure, and Customer care services, catering to over 8,000 internal users.
• Designed and rolled out roadmaps for IT service delivery, focused on improvements in user satisfaction (>98%)
• Designed and executed cost-reduction initiatives, through strategic planning and efficient resource management resulting in a 15% decrease in solution and service expenditures meetingfiscal OKRs
• Evaluated and improved business processes by measuring key performance Indicators (KPIs), identifying inefficiencies, and implementing effective solutions
• Contribute to the team for process improvements for better customer experience.
• Spearheaded Customer satisfaction surveys(CSAT)to identify areas of improvement

Mumbai, Maharashtra, India

• Worked with B2B SaaS Product-TCS iON MFG CloudERP(Software Product)
• Managed the complete product lifecycle from conception and market analysis to product development, go-live implementation, continuous performance review, and further rollout.
• Assisted in the configuration and customization of ERP modules to meet business needs and requirements.
• Supported testing activities, including regression testing, integration testing, and user acceptance testing and coordinated with QA team
• Provided end-user training and support during implementation and post-implementation phases
• Collaborated effectively with Customer Care teams, and other teams to define initiatives and solutions, resolving scope-related trade-offs to ensure project success.