Rachel Sandeman Email & Phone Number

Berlin, De

Berlin, Germany

Berlin, Germany

Berlin, Germany

• Responsible for interviews/ hiring, scheduling, and supervision of all incoming CS agents.• Introduced CS project boards to allow team to pitch projects and identify areas where they see room for improvement (CS specific or company wide).• Responsible for biweekly department meetings, semiannual employee review / feedback session, annual departmental workshops.• Ownership of network refund policy and processing. • Preparation of monthly departmental reports for the Executive team • Oversee the phone, chatbox, and email communication between our guests and 100+ operational employees.

Berlin, Germany

• Ownership of Network Travel Policy/ bookings. Administrator of network travel platform which includes employee on boarding, approval structure setup, travel budget monitoring, and reporting. • Responsible for the recruitment, training and development of new employees as well as performance monitoring and weekly team meetings. • Responsible for departmental budget reviews and monitoring with regards to purchasing requests submitted by 20 operational offices and 3 back office across 11 countries. • Collaborated with HR and Partner Relations departments to ensure that employee and partner gifts were ordered and delivered on time and within budget during holidays and special events. • Supervision of / coverage of the purchasing and shipping logistics in relation to operations marketing material requests (from printing to shipping to delivery) throughout the entire network.• Responsible for weekly department meetings, semiannual employee review / feedback session, annual departmental workshops.

Berlin Area, Germany

As a Project Manager, I have developed a strong command of change management and implementing process improvements. Past projects include but are not limited to: • Managed Berlin Head Office and Berlin operations office relocation. The project goal was to reduce fixed cost during the pandemic and allow our business to continue operations. Delivered on time and under budget. As a result, produced process for office closures and relocations for network operations offices to follow; including inventory, project timeline, and Trello project board templates. • Developed system for Private Tour request tracking for the PT department; improving the departments follow up communication and overall number of successful bookings. • Introduced the Network Travel & Accommodation Internal Booking Process to reduce employee resource and travel costs. Included research, approval, and webinar training for all NET operations managers and EXEC team.• Created protocols for network hardware tracking, distribution, and return across 20 operational units. • Created company-wide GDPR protocols and implemented these protocols through network wide webinar training sessions.• Developed system for file sharing / shredding / storage of both physical and digital files. Digital system including creation of NET handbook for file naming and folder structure within Google Drive and mandatory training webinar for 200+ employees across network of 20 cities.

• Supervision of all incoming CS agents.• Supervised service communication (phone and email) with 3,000 guests per month across network of 20 cities. Liaising communication between our guests and 100+ operational employees.• Facility management of Berlin Head office; including communication with building management, cleaning company, and phone and internet services.

Berlin, Berlin, Germany

Worked with an international team of employees in a fast paced environment. • Responsible for the hands on training of all incoming front of house employees• Facilitated trial shifts and training program • Responsible for scheduling 20+ employees each month• Closing bartender; responsible for calculating daily totals and completion of closing checklists

Potsdam, Brandenburg, Germany

English teacher at bilingual kindergarten for children ages 1 - 5 yrs; • Responsible for teaching children how to communicate in English (as well as baby sign language for the youngest children)• Preparation of weekly lesson plan for children and parents• Organisation of outings and activities for the children• In collaboration with a German speaking certified teacher, I was responsible for the general care of the children in my group as well as communication with parents regarding developmental milestones

County Dublin, Ireland

Responsible for opening and managing the SANDEMANs NEW Dublin business operations; • Setting up the office facilities; internet and phone contracts, business bank account, storage and organisation of marketing material for expansion, meetings with local tourism board, etc. • Built a team of employees; recruitment, training and development of new employees as well as performance monitoring and team meetings.• Built and maintained effective partner relationships; established tour pick up services for our exclusive partnerships.

Amsterdam Area, Netherlands

• Responsible for the recruitment, training and development of new employees as well as performance monitoring and team meetings.• Responsible for building and maintaining effective partner relationships with local hotels, hostels, bike tour operators, boat tour providers, bars, and restaurants.• Played a key role in process improvement and business administration as Amsterdam grew into one of our largest cities of operation.