- Responsible for supporting the co-founder on energy efficiency projects including: energy audits,NGERs reporting, gathering of energy consumption data by installing latest IoT technology, anddriving efficiency projects such as Retrofitting LED lighting and Power factor correction, for majorclients including EVENT Hospitality & Entertainment and News Corp across Australia.- Processed and analysed large amounts of energy consumption data on client sites, giving… Show more - Responsible for supporting the co-founder on energy efficiency projects including: energy audits,NGERs reporting, gathering of energy consumption data by installing latest IoT technology, anddriving efficiency projects such as Retrofitting LED lighting and Power factor correction, for majorclients including EVENT Hospitality & Entertainment and News Corp across Australia.- Processed and analysed large amounts of energy consumption data on client sites, giving insightsand recommendations into significant energy efficiency measures and cost savings. Show less

- Responsible for providing exceptional customer service and operational support for both existingand new customers, with the objective to solve their problems using our products.- Ranked 1st for representing Telstra brand (eNPS) and 5th for customer support (iNPS) incustomer NPS survey, out of 700 team members in 25 retail stores in NSW/ACT for March 2018- Got awarded the Leaders Choice Award for February 2018 in the store.- Won customer advocacy badges for keeping eNPS… Show more - Responsible for providing exceptional customer service and operational support for both existingand new customers, with the objective to solve their problems using our products.- Ranked 1st for representing Telstra brand (eNPS) and 5th for customer support (iNPS) incustomer NPS survey, out of 700 team members in 25 retail stores in NSW/ACT for March 2018- Got awarded the Leaders Choice Award for February 2018 in the store.- Won customer advocacy badges for keeping eNPS above 60% for Jan, Feb and March 2018. Show less

- Responsible for helping customers to diagnose electrical problems and type of repairs required for their electronic devices including: laptops, mobile phones and tablets.- Provided hands-on technical support to customers in resolving technology-related problems such as hardware, software, mobile devices, and internet connectivity.- Trained technical support staff for 4 stores and conducted maintenance of workstations and technical equipments to enable our staff to do their best work.

- Provided research support on multiple projects including: housing affordability and energy mix at the state (NSW) and federal level.- Responsible for: collecting primary data, data analysis, recording and maintenance of data, safeguarding the confidentiality of subjects, and cataloguing research and policy papers.

- YLab is a social enterprise arm of FYA that is building an ecosystem for young people and those working with them to change the world.- My role as an Associate has been to deliver consulting projects for Government, Corporate and NFP sector around the future of: Cities, Democracy and Work.- Past Engagements has been with the City of Parramatta around Youth Mental Health and Munich RE around Future of Work.

- Got selected for a very competitive, 4-month Catalysr 2017 Startup Accelerator program- Tried my own startup around the nexus of Carbon Credits & Renewable Energy, which didn't work because of a weak business case.- Learnt about myself, lean startup methodologies, and other enterprise skills.

- Delivered a special project to replace and manage GPS devices in all of Car Next Door cars in Sydney, amounting to 250 new installations.- Managed and maintained an inventory for installations.- Provided operational and strategic support to the technical support team.

- Responsible for Business to Business (B2B) sales and exceeded all internal sales targets- Envisioned, developed, and led the delivery of a national project on Solar system installations for Automatic Teller Machines (ATMs) in partnership with major banks- Performed solar site assessments and analysis with my supervisors, photovoltaic (PV) design and installations, and created draft design proposals for residential photovoltaic array installations