Maneshwar Singh Email & Phone Number

• Curated content and facilitated Quality and Performance Improvement programing for 1,000+ sites of care nationwide for improvements in HAI, Age Friendly Care, Health Equity, and other key Quality Areas• Managed programing for PI Council; Collaborated with internal teams to manage a PDSA portfolio of 7+ projects as well as provide Performance Improvement consulting for internal teams and departments• Supported the Age Friendly programming to have a greater impact on contract deliverables and engaging format for Action community Programming; contracted deliverables achieved ahead of schedule.• Collaborated with peers to build a community of top performing hospitals/health systems across the nation to investigate how the landscape of Quality/PI has changed through the pandemic and disseminate best practices to the field (Quality Collective)• Served as an internal Subject Matter Expert on Quality and Process Improvement to implement PI tools and science for greater programming impact and problem solving through process issues• Coached 100+ teams of various sites of care 1:1 to make improvements in outcomes/process measures in various key Quality And Performance Improvement Topic Areas.

Chicago, Illinois, United States

Quality and Process Improvement:• Applied Agile & Lean Six Sigma principles to support Leadership in building processes for tracking & analysis of Quality Performance• Supported Senior Management in developing work plans and implementing processes for excellent performance with Stars, HEDIS, HOS, CAHPS and other NCQA measures• Analyzed members conditions and needs to support development and tracking of educational programs for membershipData Analytics and Business Intelligence:• Developed effective data collection, organization, and evaluation systems for monitoring health plan performance with membership, quality, pharmacy, financial, claims, risk, and auditing data • Created dashboards and scorecards with real-time dynamic data of quality & business metrics• Consolidated data from multiple vendors to generate reports for internal & external stakeholders• Built tracking and analysis for Health Risks Assessments and member population conditions managementLeadership:• Served as SME on process improvement, quality management, auditing practices, financial calculations, internal and external audits, and internal controls• Advised Directors using statistical data analysis and summarizing collected data for findings and insights• Oversight of collecting, summarizing, and trending provider performance data for educational and improvement opportunities

Mount Prospect, Il

Quality and Compliance:• Maintained CHAP Home Care quality compliance with CMS Deemed Status & no revisits necessary• Maintained Hospice Home Care Policy and Procedures and communicated updates and changes• Developed measures of quality, oversight and monitoring, and governance as part of Quality Program• Facilitated follow-up and closure of occurrence reports with documentation as per compliance standardsProject Management and Performance Improvement:• Managed 6+ Performance Improvement Projects to implement data driven process change• Collaborated with Directors to Improve CMS Service Intensity reimbursement from an average of 19% to 27% per quarter• Collaborated with functional managers to improved Medicare Hospice Compare and CAHPS scores to average 95%-99% in each reported measureData Analytics and Business Intelligence:• Developed effective data collection, organization, and evaluation systems for monitoring quality of care• Advised Directors using statistical data analysis and summarizing collected data for findings and insights• Created Excel dashboards and scorecards with real-time dynamic data of quality & business metrics• Analyzed clinical quality & performance data to compile and benchmark survey deficiencies and reportsLeadership:• Prepared and presented quarterly quality metrics for governing board and leadership teams• Assisted the implementation of organizational QAPI program and Patient Safety initiatives• Collaborated with leaders to develop quality management program and support peer review process• Managed Interns and educated on process change, performance improvement, and clinical data analysis

Lombard, Illinois

Quality and Compliance:• Maintained Joint Commission Home Care accreditation with CMS deemed status (4 Surveys)• Developed and maintained policies and procedures for Home Health, Hospice, Private Duty service lines• Engaged organizational leaders to develop quality management programs and measurement systems• Facilitated follow-up and closure of occurrence reports for Home Health, Hospice, and Private DutyProject Management and Performance Improvement:• Managed 3+ Performance Improvement Projects per service line to improve compliance and performance• Improved Medicare Stars Rating for Home Health from 3 stars to 4.5 Stars by instilling process change• Increased average gross profit % of Home Health from 53% to 74% per patient by creating excel tools• Improved efficiency of care by using Patient Population Density Mapping to reorganize nurses by regionsData Analytics and Business Intelligence:• Developed effective data collection, organization, and evaluation systems for monitoring the quality of patient care, clinical documentation, and publicly reported Medicare performance measures• Provided scorecards and dashboards of real-time dynamic data to support leadership in decision making• Summarized collected data and reports findings and insights in a timely manner for leadershipLeadership:• Prepared and presented weekly and quarterly QAPI program performance measures for Directors• Served as QAPI subject matter expert and led QI studies and provided quality education as required• Managed 2 Interns end educated in QAPI best practices and data analysis standards

Chicago, Illinois

• Organized and documented data entry / management and social media tracking for Better Together Day online campaign• Completed onboarding of graduating students into Interfaith Youth Core Alumni Network using Salesforce software• Engaged youth with presentations on Interfaith awareness and cooperation at public speaking events and training workshops

Lincolnshire, Il

• Conducted the annual customer service satisfaction evaluation and analysis presentation• Used advanced Excel functions to support Market Share Validation: combined multiple data streams, merged large databases, and provided statistical approximations• Researched company records and online resources to validate and correct database information• Distributed the evaluation using Qualtrics online service email and phone-interviews • Created the PowerPoint presentation of the results to be presented to the market research team• Performed various database creation and validation in excel to help formulate total market share• Yielded a 10% increase in customer response from the previous year as well as decreasing the inaccessible customer base by 50% to a total of around 200.

Maywood, Il

• Patient Access Initiative: centralize the first point of contact and all scheduling for patients to the call center• Coordinated meetings, organized and circulated weekly agendas, and upkeep of communicated between multiple levels of staff• Analyzed weekly and monthly employee productivity metrics in excel and updated tracking charts and graphs for review• Initiated an Employee Satisfaction Evaluation effort after reviewing recent trends in employee productivity metrics• Collected qualitative data from employee team and quantified results to find common trends in employee feedback• Developed strategies to improve employee satisfaction and engagement and presented them to supervisors and upper management

Chicago, Il

• Coordinated with youth and staff to develop a “Kick Butts – Teen Smoking Prevention” campaign and promote it locally• Constructed various workshops on health, wellness, meditation, and spirituality for youth attendees• Coached students to set academic and personal goals, form timelines for plans of action, and manage achievement of goals• Organized and maintained attendee records, non-profit status documents, and fundraising contacts

Skokie, Il

• Inspected arising problems related to scheduling and billing brought up by head physician and recommended solutions based off research of eClinicalWorks software and current best medical practices recommendations

Bachelor Of Science (B.S.), Health/Health Care Administration/Management

Activities and Societies: LUC: Interfaith, LUC: Raag

Bachelor Of Arts (B.A.), Philosophy

Activities and Societies: Interfaith, South Asian Student Alliance, LUC: Raag