Fred Obermeier Email & Phone Number

Charleston, South Carolina Metropolitan Area

● Collaborated and coordinated with Special Projects and Network Security Operations Center as well as SCOM team to implement SCOM monitoring for SharePoint Operations Servers and for enterprise log ingestion.● Partnered with Special Projects team and the Firewall team to implement Azure Monitoring and Alerting for existing and new systems that come on line, effectively archiving SQL audit logs into Azure blob storage and utilizing lifecycle management, reducing storage costs by 50% compared to initial Splunk based solution. ● Conducted validation and verification testing for provisioned resources and shared services through the use of compliance scanners such as ACAS and STIG checklists.

South Carolina, United States

● Coordinated with engineering services team to design, build, test, implement, and migrate infrastructure, platforms, applications and systems from on-premises data center to Amazon Web Services (AWS) GovCloud.● Developed innovative CloudFormation templates to automate the provisioning of over 200 resources within the enterprise production and test environments, as well as to enable reproduceable provisioning.● Collaborated with the Network Operations team to finalize build sheets through specification development for IaC.● Implemented Azure Monitor rules and alerts as part of enterprise monitoring, providing cloud native low-cost solution. ● Conducted validation and verification testing for provisioned resources and shared services.

Mineola

● Identified, acquired, and planned reviews of cellular sites for Verizon Wireless. ● Performed troubleshooting and needs analyses to determine business needs and devise appropriate solutions.

Jamaica, Ny

● Oversaw the preparation and delivery of meals for Delta Airline flights on the flight line in JFK. ● Coordinated professional sports team charters, working under pressure in a dynamic and ever-changing environment.

Franklin Square, New York

● Managed all aspects of elderly and disabled home care business as sole proprietor. ● Provided exceptional service, overcame obstacles, and provided care in compliance with the highest standards.

Carle Place, New York, United States

● Directed all operations of corporate owned learning center, interacting with and presenting to diverse populations.

Carle Place, Ny

Center Director for the Carle Place Huntington Learning Center. Overall responsibility for all Center Operations.

New York City Metropolitan Area

● Administered and maintained IT and telephony operations for a leading international law firm with over 400 users.● Introduced and executed new processes and procedures which greatly enhanced productivity and operations as well as consolidated resources, reducing labor costs by approximately 5%.● Provided strategic direction, long-range planning, and oversight to an IT Team of eight based across France and the United States, providing support to 13 global operations.● Led major contribution that decreased resolution time of software and hardware issues by 50%.● Assumed accountability for the design, construction, implementation, management, maintenance, troubleshooting, and upgrade of networks, providing users with more reliable network connectivity with less latency. ● Devised new process to determine wireless billing discrepancies, successfully deactivating and redirecting telephone numbers to new hirers and reducing wireless costs by $60K annually.● Identified and evaluated all technology needs and created effective solutions that supported customer success.● Reduced help desk call volume by 20% through deployment of new business desktop.

New York City Metropolitan Area

● Administered IT management contact for an international law firm supporting 1,200 computers across 12 locations globally, successfully managed six direct reports within four IT functional areas, including system outages.● Oversaw the assessment of all technologies considered for implementation.● Contributed technical insight to customization and standardization of the ITIL Compliant Problem and Incident Management system with feedback resolution process, effectively streamlining the process and increasing efficiency.● Introduced AOL Federated Name Space and Instant Messenger, while also initiating a standardized email signature.● Supervised day-to-day operations by offering desktop support for Windows XP operating systems.● Steered efforts that replaced 40% of firm’s desktops and installed updated software, firmware, and operating systems.

Oversaw operations at GSXXI, which included managing integration of freight management and logistics solution applications for end users. Directed and supported 15 staff members, which included two supervisors. Maintained a $500K operating budget. Ensured compliance with all standard service levels.Technical Environment: • Improved call resolution rates 25% by utilizing volume analysis and staffing resourced during high volume call times.• Resolved critical issue with managing the call tracking system by driving change for help desk operations and enabling screening and troubleshooting of initial contact. Project included the implementation of queue system for assigning job tickets.

Provided oversight and management of the Proxy Edge and Desktop Support Group for the Investor Communication Services division. Supported the development of all applications, and assisted in distributing to corporate-level clients. Created and executed SLA’s with end users.

Managed Solomon Smith Barney Online services desk.