Mohini Mangla Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, Canada Area

• Broker Scout is a platform that allows mortgage brokers to track the mortgage health of their clients. We aim to assist the broker in providing a well informed quote to the home owner.
• Designed the technical architecture of the backend using a variety of AWS Services such as EC2, Lambda functions, VPC, S3 and route tables
• Developed the web application in Django – Python
• Implemented a data pipeline to refresh mortgage brokers' data daily
• Automated data munging and processing of mortgage brokers' data before analyzing it
• Collaborated with early customers to define product requirements

Boulder, Colorado, United States

Built a text-based classification model to identify the Criminal Procedure Code(sections) applicable on a First Instance Report (FIR) received at a Police Station.

Gurgaon, India

• Worked closely with multiple teams to generate and improve call transcripts and evaluate the agent calling behaviour based on manual quality assessment as the training dataset.
• Regularly tracked the performance of sales agents based on factors like number of dials, gaps taken etc. through automated reports thereby updating daily customer touch-point targets thereby increasing sales and.
• Involved in implementing lead prioritization model to increase agent efficiency using Priority queues on order of the leads most likely to convert.
• Calculated threshold time periods to limit customer calling and dials to reduce cost per customer and improve customer satisfaction.
• Identified the major factors causing increased TATs leading to poor customer satisfaction and suggesting actionable and realistic thresholds for each step.

Gurgaon, India

• Development and enhancement of CRM-Matrix. Matrix is a Web Application that is built in.NET framework using technologies like C#, JavaScript. Angular js framework is used to make the User Interface and creating dynamic.
• This web application also serves as a reporting tool. JSON data is obtained through Service APIs. Using JQuery data is filtered and formatted to a readable dashboard and pivot tables.
• Integration of an interactive Tableau dashboard in Matrix for reporting and performance insights. Data was fetched in tableau using Microsoft SQL Server connector with a Custom SQL Query. The dashboard created was.

Noida

Worked on a project based on the easier manipulation of the database. SQL queries are performed by the java program that inputs data from the user. A database is maintained for each individual and tasks, using Microsoft SQL Server 2008.