Mohini Mangla Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, Canada Area

Broker Scout is a platform that allows mortgage brokers to track the mortgage health of their clients. We aim to assist the broker in providing a well informed quote to the home owner.• Designed the technical architecture of the backend using a variety of AWS Services such as EC2, Lambda functions, VPC, S3 and route tables • Developed the web application in Django – Python• Implemented a data pipeline to refresh mortgage brokers' data daily• Automated data munging and processing of mortgage brokers' data before analyzing it• Collaborated with early customers to define product requirements

Boulder, Colorado, United States

Built a text-based classification model to identify the Criminal Procedure Code(sections) applicable on a First Instance Report (FIR) received at a Police Station.

Gurgaon, India

• Worked closely with multiple teams to generate and improve call transcripts and evaluate the agent calling behaviour based on manual quality assessment as the training dataset.• Regularly tracked the performance of sales agents based on factors like number of dials, gaps taken etc. through automated reports thereby updating daily customer touch-point targets thereby increasing sales and provide a real time visual report to stakeholders.• Involved in implementing lead prioritization model to increase agent efficiency using Priority queues on order of the leads most likely to convert.• Calculated threshold time periods to limit customer calling and dials to reduce cost per customer and improve customer satisfaction.• Identified the major factors causing increased TATs leading to poor customer satisfaction and suggesting actionable and realistic thresholds for each step.

Gurgaon, India

• Development and enhancement of CRM-Matrix. Matrix is a Web Application that is built in .NET framework using technologies like C#, JavaScript. Angular js framework is used to make the User Interface and creating dynamic web forms.• This web application also serves as a reporting tool. JSON data is obtained through Service APIs. Using JQuery data is filtered and formatted to a readable dashboard and pivot tables.• Integration of an interactive Tableau dashboard in Matrix for reporting and performance insights. Data was fetched in tableau using Microsoft SQL Server connector with a Custom SQL Query. The dashboard created was fetched from Tableau server by calling an AJAX script.

Noida

Worked on a project based on the easier manipulation of the database. SQL queries are performed by the java program that inputs data from the user. A database is maintained for each individual and tasks, using Microsoft SQL Server 2008.