Shelly Mangroo Email & Phone Number

Jfk International Airport, Queens, Ny

Change-agent who effectively facilitates and streamlines unorganized processes. Oversee approximately thirty employees in twelve high-volume stores including Solstice, Coach, Thomas Pink, Victoria's Secret, and Michael Koors. Responsible for managing the day-to-day operations of the store, which includes driving sales, reducing shrink, and providing superior customer service. Coordinate the collection and preparation of daily and weekly sales reports. Coach employees on daily on customer service and suggestive selling, which leads to significant improvements in their productivity. Manage shift supervisors and associates to ensure bottom-line profitability. Implement and support all corporate marketing, merchandising and operational programs. Enforce and execute processes (bulletins, price changes and cycle counts, planograms, outdates and damages, recalls, etc.) while ensuring company's policies and procedures are adhered to and in compliance Control store inventory to ensure that goals are achieved and the right product is available at the right time. Collaboratively work with the General Manager to ensure adherence to all promotional programs and compliance procedures.

Schenectady, Ny

Developed and organized systems to maintain accurate account files. Performed general office duties such as, ordering supplies, maintaining record management systems and performing basic bookkeeping tasks. Prepared invoices, reports, memos, letters, financial statements and other documents via MS Word, MS Excel, and proprietary database systems to keep track of payments and financial expenses. Coordinated and directed office services, such as records and budget preparation, accounts payable, invoices, and billing payments for the division.

New York, Ny

Orchestrated an Employee-of-the-Month program to recognize and reward employees for outstanding service. Conducted market research, that included customer surveys, to effectively negotiate competitive pricing of exclusive merchandise.

Bachelor Of Business Administration (Bba), Management, 3.25

Recipient of Outstanding Academic Achievement in 2010.

Bachelor'S Degree, Business Administration