Shelly Mangroo Email & Phone Number

Oversee approximately thirty employees in twelve high-volume stores. Responsible for managing the day-to-day operations of the store, which includes driving sales, reducing shrink, and providing superior customer service. Responsible for daily scheduling of employees. Coordinate the collection and preparation of daily and weekly sales reports. Coach employees daily on customer service and suggestive selling which leads to significant improvements in their productivity. Train and coach employees; manage shift supervisors and associates to ensure bottom-line profitability. Implement and support all corporate marketing, merchandising and operational programs. Enforce and execute processes (bulletins, price changes and cycle counts, planograms, outdates and damages, recalls, etc.) while ensuring company’s policies and procedures are adhered to and in compliance. Control store inventory to ensure that goals are achieved and the right product is available at the right time. Collaboratively work with the General Manager to ensure adherence to all promotional programs and compliance procedures.

Performed general office duties such as ordering supplies, maintaining record management systems and performing basic bookkeeping tasks. Prepared invoices, reports, memos, letters, financial statements and other documents via MS Word, MS Excel, and proprietary database systems to keep track of office rent payments and other financial expenses. Coordinated and directed office services, such as records and budget preparation, accounts payable, invoices, and billing payments for the division.

Executed daily operations of store opening/closing, merchandising, stock replenishment, and delegated workload among employees. Conducted market research, customer surveys, and negotiated with vendors to offer exclusive merchandise at competitive prices. Resolved customer/employee complaints and concerns. Interpreted and communicated work procedures and company policies to staff. Led a staff of eight employees and achieved significant improvements in their productivity. Developed and coached employees and held them accountable for overall performance. Successfully monitored daily Cash Reconciliation, Bank Deposits, and prepared weekly/monthly Sales reports. Orchestrated Employee-of-the-Month program to recognize and reward employees for outstanding service. Worked closely with the Loss Prevention Manager to implement and enforce security controls to prevent internal/external shrinkage. Managed weekly staff schedules and ensured that employees did not exceed the company's allocated payroll budget.