Mani Gupta Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Building Enterprise CRM Platform capabilities at Tekion

• Devised the Framework to scale an eCommerce pilot across multiple dimensions for global businesses• Analysed the challenges, solutions, and trends for retailers w.r.t Omnichannel and Loyalty programs• Conducted industry research to build Functional MSLs for areas such as Search, Cart, and Checkout• Collaborated with multiple stakeholders & SMEs for building battle cards & POVs on digital commerce

• Monitored KPIs like user conversion, bounce rate, and payment failure using analytical tools• Addressed customer pain points to increase footfall by 18% and new shop orders by 35%• Spearheaded the launch of a localized version in 5 regional languages for better engagement• Examined the key competitors in the Asian market for international expansion of services

London Area, United Kingdom

• Analysed the existing model, UK market, and competitors for project management tools• Re-strategized the pricing and revenue model for the Slack apps to increase the installs• Moved the service to a subscription model, reflecting a projected revenue of $1.1 Million

Bengaluru Area, India

• Developed a module for the Go-live of 200 new merchants on the E-commerce platform - Blibli.com• Conducted weekly demo and knowledge-sharing sessions for a crew of 120+ International clients• Validated functional aspects and collaborated with other verticals for the on-time software delivery cycle• Monitored weekly quality metrics report, automation v/s manual code coverage, and failure statistics• Trained interns on various technical and procedural aspects during the live project on order fulfillment• Reduced manual effort of the team by achieving 80% scenario coverage through daily Automation run• Promoted twice within a year, for meeting the KPIs and providing quality deliverables to the clients

Bengaluru Area, India

• Learned about the Agile model, software development lifecycle, and various testing methodologies• Automated a module of the Engati chatbot which reduced the deliverable time for the team by 15 days

Noida Area, India

• Learnt the basics of embedded systems and the Internet of Things• Built a prototype to sense the temperature & humidity of the surroundings, and plot the deviations

Master Of Business Administration - Mba, International Business

Masters In Management(Mim), Business Administration And Management, General

Bachelor Of Technology - Btech, Information Technology, 9.3

• Performance-based Scholarship award for being in the Top percentile of the batch for 2 consecutive years • Event coordinator.

Secondary School, Cbse, Science, 85%

Activities and Societies: Volleyball

Primary School, Icse, 91%

Activities and Societies: Volleyball | Merit Rank Holder