Mani Meg Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

-Provides timely support to subscribers/user in need of help with various network related issues whenusing U Mobile services to meet the overall objective of ensuring perceived quality of experience using UMobile services remains positive.-Work closely with assigned TT and provide accurate diagnosis, derive an explanation/advise of how toresolve the problem and timely escalation to require higher level support within Network.-Interacting with front liners, takes complain or feedback from myriad of channels including but not limitedto Trouble-Ticket raised by Customer service, VIP and Management, and Service Quality detection.-Specifically handling the case which raised by Sales and Dealer through email and SMS. After performinganalysis and troubleshooting and where required, escalate the issue to relevant departments and followup until problem solved.-Handling round-robin weekly standby assignment for outage escalation and emergency TT/servicefeedback after office hour via calls, SMS and email.-Performed troubleshooting analysis with network tools NRT, Grafana, Netmax, Probe, HuaweiPerformance stats and many more

Kuala Lumpur, Malaysia

• Coordinate and act as a single point of contact within the engineering team, customer, Providers, Vendors and Contractors by support maintenance, troubleshooting to customers covering AIMS’s Products and Services of Operations matters for all DC sites of AIMS.• Provide efficient, effective technical support to both internal and external customers, third party vendors with the objective of coordinating, managing, solving their technical issues with minimal time frame.• Perform continuous and consistent monitoring of operational services such as Nagios, Cacti, PRTG, Manage Engine, L2 connection.• Monitored and assesses issues with data center equipment, implementing solutions to reduce or eliminate occurrence of future issues.• Perform technical competency as Level-1 on Structured Cabling System and DC infrastructure (non-power relation).• Provide on-site installation and troubleshooting for both hardware, software and application for customers (Smart Hand Support).• Technical competent to detect and identify the defects and deficiencies which inclusive of isolation, troubleshooting, restoration and rectification of DC Infrastructure Services.• Perform cable troubleshooting for Fiber Optic, UTP (RJ45) and Coaxial cable to identify and resolve the problems within AIMS’s portions.• Handle and operate professional troubleshooting tools such as Fluke Network Tester and VeEx VePAL TX300s tester

Bachelor'S Degree, Electronic (Telecommunication)

Diploma, Electronic