Manicks Shankar Email & Phone Number

London Area, United Kingdom

FNA is a fast-growing, deep technology company and a leader in Regulatory and Supervisory Technology. FNA's mission is to make the financial system safer and more efficient. FNA's SaaS Platform allows financial institutions to map and monitor complex financial networks and to simulate operational and financial risks. FNA’s clients include the world’s largest central banks, financial market infrastructures, and leading financial institutions.

London, United Kingdom

Senior project manager within the EMEIA Sales planning & operations group. Managed multiple business transformation projects to assist the local apple teams to increase sales and efficiency.

London, United Kingdom

Product owner for the customer facing e-commerce online functions, website and all B2B partner solutions and the mobile appResponsible for running multiple development projects at the same time for internal online solutions (web, app) as well as employee wellness solutions for partners and clients including gamification of digital wellness. • Responsible for defining business requirements (GitHub), writing stories and acceptance criteria (JIRA), defining process flows (Visio) and creating UI mockups for designers • Worked closely with the business analysts and developers to map business requirements to product specifications • Responsible for running story refinement sessions with the development team to estimate and plan the development • Worked closely with the Agile scrum master to plan and execute the development and testing • Ran daily stand-ups with the development team and participated in bi-weekly retrospectives • Responsible for Risks and Issues management throughout the project lifecycle

Reporting directly to the CEO and responsible for:Product ownership, project management and delivery of the e-commerce platform (www.fitbug.com) and the first mobile appSolutions design for all e-commerce solutions Process design for all B2B partnership models and integration Subject matter expert of all internal business processes Supporting account managers to build client relationships and partner solutions Managing and delivering mobile app design and launch Client site API integration

London, United Kingdom

Work stream lead role, responsible for the project management, solution design and delivery of a global web based self service design for order taking, billing and complaints across the organisation.Managed relationships between key business stakeholders across the global organisation to communicate/educate the importance of a web solution to their business and the potential business benefits they can achieve.Worked with the client leadership teams (governance board, management and IT) to provide a clear understanding of the solution design, visibility of status and comfort around delivery for over 18 months.

10 years of IT and management consulting experience across diverse industry groups including Telecommunications and Hi-tech, Energy, Financial services, Utilities, Oil&Gas, Products and Consumer goods.Have experience in:Project management and DeliveryProduct developmentClient and vendor relationship managementCRM Technical / Solution Architecture (i.e. Siebel, Siebel On Demand, MS CRM, SAP CRM)Siebel technical architect (v4.0 - v8.0) 8 yr experienceContact centre design principlesCRM concepts and strategy Web Portal Self Service design (SAP)IVR /ACD design / implementInfrastructure design RFI and bid managementRecruitment

Dublin, Ireland

Project manager, responsible for deployment of an ACD (Automatic Call Distributor) solution for a 200 user based Broker Management Centre (BMC).Responsible for the technical design, build, test, training and deployment of the ACD capability according to client’s requirements and standards.Managed the vendor resources (C&W), R&SA IT resources and Facilities teams throughout the design, test and deployment stages (team of ten).The solution delivered is a technical platform with initial 50 concurrent license based telephony capability, which has the capacity to extend up to 2000 licenses in the future.

London, United Kingdom

Responsible for the design and delivery of a web based real time marketing solution for cross sell and up sell purposes for Vodafone agents in UK.Responsible for functional and technical requirements gathering, leading the design and the development teams, hardware/software procurement and capacity planning for development and production stages, hardware build for development work at the client site and production set-up at Warwick data centre.Managed a budget of £350, 000 for the delivery of this solution and a team of 10 (Accenture, Client and Contractors).