Technical Product Manager
Current• Spearheaded the QA process across the entire application stack, ensuring robustness and efficiency in our software solutions.• Assumed comprehensive responsibility for Systems Administration, maintaining optimal operation and security standards.• Directed the development team's tasks and sprints, enhancing project coordination and delivery timelines.• Leveraged industry-standard tools such as Adobe Photoshop, Illustrator, XD, and Figma to design and deliver high-quality UI mock-ups for development implementation.• Oversaw the management and resolution of all support tickets, significantly improving customer satisfaction and platform reliability.• Secured the Cyber Essentials Plus certification for the organization, reinforcing our commitment to advanced cybersecurity standards.• Developed and implemented automated testing scripts using Cypress, boosting the effectiveness and coverage of our QA efforts.
