As financial accounting and reporting requirements have become more complex and reliant on disparate technologies, the ability of finance to access, view, and control financial data in real-time has drastically diminished. Runbook's goal is to streamline your reporting process by delivering a centralized, automated solution that puts real-time control and visibility back into the hands of corporate finance.

Open Systems Technologies (OST) is a national provider of smart staffing solutions, providing contract staffing, temporary to full-time positions, permanent placements. Established in New York in 1990, Open Systems Technologies is one of the largest, privately held, staffing companies in North America. We have experienced organic growth over the past 22 years and employ over 1,800 consultants in 17 markets.• Define IT strategy for the organization and develop roadmap for its implementation• Align the IT strategy with refined process framework• Align resources to projects and ensure Quality service delivery. • Team Management• Manage outsourced vendors and ensure timely delivery of projects & services.

Manage a large team to provide single point ownership for the service delivery in the area of Remote Infrastructure Delivery Management Services for areas such as given below but not limited to: • Manage I/T Security Administration, • Storage Management • Manage Database Administration • Manage Server Support & Administration • Manage Operations / Computer Operations  Responsible for performance, cost, scope, schedule, quality, and appropriate business measurements for a vertical  Participate in the solution development phase  Participate in organizational activities like recruitment  Responsible for people management with specific reference to managing the growth and development of the people working in the team.  Responsible for the financial parameters of the area he runs through CP, cost of delivery initiatives, people rotation, managing operations costs like shift ratio, transport cost  Implement performance standards and measurements established by Operations Maturity teams to manage ongoing service delivery and attain delivery efficiency  Manage delivery of technical design/proposal preparation and/or approval on change orders  Own Service Management processes, tools and disciplines and ensure they are applied in all aspects of contract delivery  Mange issues and risks  Responsible for targeted customer satisfaction  Responsible for running an ITIL compliant operation and enforcing security and compliance requirements  Work closely with resourcing team to manage the resource fulfillment process needed to run the delivery operation well and to avoid revenue loss  Own and drive people management processes including career planning, training and certification, rewards and recognition and employee engagements

Regional IT Manager for Kerala.

- Heading the IT Kerala Team.- Monitoring of Daily operations ,Servers uptime, Generating monthly MIS for Top Management- IT planning for power, network, storage, hardware, system, database and middleware.- IT management, along with appropriate procurement procedures- Project management, costing, schedule, quality, resource planning and administration systems involving different OS platforms and applications.

Manage Service Division Kerala. * Periodic review meetings with the customers assigned to ensure service quality levels are as per SLA norms . * Customer Retention & Engineer Retention * Ensure ITIL Frame work in all modules of service delivery. * Handle Customer Escalation effectively and ensure timely closure * Timely appraisals and Confirmation of the Subordinates * Up gradation of Skill-sets of the Subordinates * Ensure subordinates Job rotation; Leave planning and development of subordinates. * Effectively drive Problem management and change management * Vendor Management. * Smooth functioning of Service desk. * Chairs project / service meetings and develops supporting documentation * Defines, documents and manages SIPs (Service Improvement Projects)