Alex Ej Email & Phone Number

Kochi, Kl, In

Kochi, Kerala, India

United Arab Emirates

1. Ensuring timely and efficient delivery of products to customers2. Managing inventory levels and ensuring availability of products3. Managing and supervising the work of employees, vendors and logistics movement4. Developing and maintaining relationships with suppliers and vendors5. Planning and managing budgets for production and logistics operations.6. Collaborating with other departments, such as sales and marketing, to ensure effective coordination and communication.

Cochin Area, India

Tata Teleservices LimitedService Delivery Manager – Enterprise Business Services March 2011 – Till Date1. Program / project manage the delivery phase of multiple parallel projects - including project co-ordination, project plans, project quality plans, status reports, customer meetings, formal meeting reports, scheduling, progress monitoring and tracking, resource assignment etc.2. Ensure projects are delivered on-time, within budget and meet the customer… Show more Tata Teleservices LimitedService Delivery Manager – Enterprise Business Services March 2011 – Till Date1. Program / project manage the delivery phase of multiple parallel projects - including project co-ordination, project plans, project quality plans, status reports, customer meetings, formal meeting reports, scheduling, progress monitoring and tracking, resource assignment etc.2. Ensure projects are delivered on-time, within budget and meet the customer expectationsActively lead and contribute to the creation of technical solutions to customer requirements3. Communicate, negotiate and agree customer technical requirements and delivery milestonesFace-to-face time with customers for workshops, kick-off meetings, project reviews and key on-site delivery activities.4. Engage and manage all 3rd party vendors according to requirements and agreements5. Coordinating with internal departments for timely delivery of products6. Timely Escalation to ensure customer commitments7. Sending Periodic Project updates to Customers and meeting them in regular intervals8. Stock management Show less

Kerala, India

Chennai Area, India

Senior Executive – Network Operations Centre Aug 2009 – Feb 2011Client : Bharti Airtel Ltd• Responsible for proper upkeep of all backend devices and get thing with defined SLA• Ensuring timely support as and when required and ensure minimum escalation.• Responsible for spare management. This involves proper inventory of all critical spares and proper follow-up with Vendor to get the things done timely.• Ensuring successful completion of all change management requests… Show more Senior Executive – Network Operations Centre Aug 2009 – Feb 2011Client : Bharti Airtel Ltd• Responsible for proper upkeep of all backend devices and get thing with defined SLA• Ensuring timely support as and when required and ensure minimum escalation.• Responsible for spare management. This involves proper inventory of all critical spares and proper follow-up with Vendor to get the things done timely.• Ensuring successful completion of all change management requests and network expansion activities as per plans released• Initiating the network augmentation and co-coordinating with various team planning , SDH, SCM and vendor.• Ensuring the defined SLA & KPI of different parameters and 24x7 network support• Handle the Operation of Metro Ethernet Network (MEN), ensure the availability of spare etc• Ensuring 24x7 network Monitoring Using NMSs like HP Open View, Netman4000, ASMI5000, PEM• Ensuring Fault Isolation, Timely support and closure of complaints within defined SLA Show less

Cochin Area, India

Bharti Airtel Ltd. – Airtel Telemedia Services April 2004 – July 2009Senior Executive-Project• Planning and Implementation of Airtel Broadband Network• Project Phase Implementation of broadband network• Execution of Broadband network expansion activities• Handling broadband operation and maintenance team.• Bandwidth monitoring and timely augmentation• Alarm Monitoring and reporting• Alarm logging, troubleshooting and fault localization• Faulty… Show more Bharti Airtel Ltd. – Airtel Telemedia Services April 2004 – July 2009Senior Executive-Project• Planning and Implementation of Airtel Broadband Network• Project Phase Implementation of broadband network• Execution of Broadband network expansion activities• Handling broadband operation and maintenance team.• Bandwidth monitoring and timely augmentation• Alarm Monitoring and reporting• Alarm logging, troubleshooting and fault localization• Faulty hardware replacement and verification• Faulty software reloading and verification• Arranging for periodic testing of spares• Preparation, update and upkeep of database records of Network elements (NEs)• Planning and Implementation of Airtel Broadband Network• Project Phase Implementation of broadband network• Execution of Broadband network expansion activities• Handling broadband operation and maintenance team.• Bandwidth monitoring and timely augmentation• Alarm Monitoring and reporting• Alarm logging, troubleshooting and fault localization• Faulty hardware replacement and verification• Faulty software reloading and verification• Arranging for periodic testing of spares• Preparation, update and upkeep of database records of Network elements (NEs) Show less