Manish Assary Email & Phone Number

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Advocate our Product to customer through training, demo, or functional queries; interacts at multiple levels within the customer organization to ensure customer satisfaction; Coordinating with internal product team for issue resolution and new requirements; Monitor and coordinate renewals and payment status if delayed; Track and analysis customer data to improve customer experiences; try to reduce the churn rate; fuel customer towards product cross sell and upselling opportunities.

Mumbai

Managing team of customer support and customer success; interacts with senior management level within the organization and with customer level; Advocate our Product to customer through training, demo, or functional queries; Coordinating with internal product team for issue resolution and new requirements; Monitor and coordinate renewals and payment status if delayed; Track and analysis customer data to improve customer experiences; try to reduce the churn rate; fuel customer towards product cross sell and upselling opportunities.

Mumbai, Maharashtra, India

Working as Business Analytics for Expenzing. Interaction with customers for any support or requirement gathering; Managing all customer escalation on any support related issue; Managing support team by aligning task and helping them understand functional; Worked under an agile environment with multiple customer interactions at a time; Initiating discussion with Client and Product team and elicit the requirement; Analysis and document the Requirement with Product Team; Discuss and finalize on Effort and Cost estimation internally, post signoff from the stake holders; Track the development and deployment of Requirement; Plan and track the development and testing and deliver as per the projected timelines; Publish CR status and customer issue status with Top Management.

Mumbai Area, India

Gather Requirement from Business team and analysis the Requirement with Internal Design Team; Determine the timeline for the Project roll out; Prepare BRD Document post finalizing of Requirement; Signoff the Requirement from all the stakeholders; Track the development and deployment of Requirement; Check / Review the Test Cases, System Integration and User Acceptance prepared by test engineers; Develop and implement test plans; Track and report upon testing activities; Act as the single point of contact between Development and Testers for iterations, Monitoring Testing and deployment activities; Keep track of the new requirements from the Project.

Mumbai Area, India

Worked as L2 Executive with Wipro Infotech at onsite Location (Kotak Life Insurance). Monitoring Scheduled SOD, Intraday & EOD batches and Database Servers; Ensuring the health of applications and ensuring their availability to users all throughout the day; Perform database tuning and performance monitoring; Setup and maintain documentation and standards; Extracting report from Database on daily and monthly basis; Quick attention for Critical Issues; Weekly review and validation of all issues.

Mumbai

Helping end user with proper solution for functional queries on phone calls; Regular interactions with customers to analyze their real time queries against the application; Provide support and maintenance for all client websites, to ensure stability, consistency and availability; Interact and communicate effectively with internal customers to understand and diagnose problems or enhancements being reported

Bachelor Of Science (Bsc), Chemistry

Diploma, Computer Software Engineering

Education record