Manish Kumar Email & Phone Number

 Provide End user Support of Cisco Ip-Phones, MACs, ip phone configuration & gateways at Infotel-Communication. Network Management System. Escalation of critical reported alarms. Anti-Virus Management Server monitoring for any elevation in threat level. Email Messaging Gateway health-check (flow of corporate emails). Backend systems’ monitoring – Firewalls, Mail Servers, NMS, etc. Health-check for proper functioning of all the alarm/alert management services. NOC DVR System Health Check. Daily Server Backup monitoring. Health-check of all critical High Availability Systems. Corporate Proxy Servers and Internet Bandwidth usage check. Also provide L1 Support to corporate users round the clock e.g. Desktop/Laptop related Issues, Email Client configuration/troubleshooting etc.

 Installation and provide training of application software of document management as KDOC and Esec (LAN based software). Resolve the LAN issues and trouble shoot software’s

 Maintain the wireless network at Gateway Hotel Agra. Manage Nomedix server, DNS, proxy server, Microsoft Exchange server 2003, Backup, configuration the ODUs and VMware workstation. Resolve Desktops, laptops and printers issues. Interact to the Guests to resolve their wifi issues. Manage the LAN and WAN.