Responsible for End to End Customer Account Management, Revenue Building, Service delivery and Business Operations Management. • Led Market Analysis, Strategy Development, InitiateDeployment and Fiscal Goal Setting. • Single Point of Contact (SPoC) for managing Strategic Accounts of large IT MNC & Captive units in India. • Responsible for creating Statement of Work (SOW) and Present to Client Services Group (CSG). • Setting up the Engagement Model for Account mining of new Business opportunities to Boost Revenue and meet organizations Financial Targets. • Managing the overall Service Delivery to enhance the Customer Satisfaction. • Responsible for external Lateral hiring for capability development with in the organization. • Devising the unique Strategies and Techniques to achieve the Sales Targets and Operations SLAs. • Work closely with the Senior Stakeholders on Key Decision Making, Forecasting Business Growth, Fiscal Accounting for P&L Management and execute the strategies for Target Achievement. • Assessing the Client needs and identify the best use of human capital resources to deliver Customized Client Solutions. • Appraising People via Performance Management framework and recommend for Promotion based on the rating. • Maximizing Profit through effective use of Business KPI’s and Performance Management Process. • Build a Strong Customer Relationship for long term growth and Business expansion. • Managing and Coordinating the Recruitment Process as per the needs of the Client’s current requirement and building up the pipeline for the Future Projects. • Identify the training need of the Resources in alignment with the Client needs to build further capabilities. • Reporting to Head of Strategic Accounts – Formulating the Periodic Status Report and Metrics for Senior Management Consumption.

• Responsible for End to End Customer Account Management, Revenue Building, Service delivery and Business Operations Management. • Led Market Analysis, Strategy Development, InitiateDeployment and Fiscal Goal Setting. • Single Point of Contact (SPoC) for managing Strategic Accounts of large IT MNC & Captive units in India. • Responsible for creating Statement of Work (SOW) and Present to Client Services Group (CSG). • Setting up the Engagement Model for Account mining of new Business opportunities to Boost Revenue and meet organizations Financial Targets. • Managing the overall Service Delivery to enhance the Customer Satisfaction. • Responsible for external Lateral hiring for capability development with in the organization. • Devising the unique Strategies and Techniques to achieve the Sales Targets and Operations SLAs. • Work closely with the Senior Stakeholders on Key Decision Making, Forecasting Business Growth, Fiscal Accounting for P&L Management and execute the strategies for Target Achievement. • Assessing the Client needs and identify the best use of human capital resources to deliver Customized Client Solutions. • Appraising People via Performance Management framework and recommend for Promotion based on the rating. • Maximizing Profit through effective use of Business KPI’s and Performance Management Process. • Build a Strong Customer Relationship for long term growth and Business expansion. • Managing and Coordinating the Recruitment Process as per the needs of the Client’s current requirement and building up the pipeline for the Future Projects. • Identify the training need of the Resources in alignment with the Client needs to build further capabilities. • Reporting to Head of Strategic Accounts – Formulating the Periodic Status Report and Metrics for Senior Management Consumption.

• Responsible for Business Operations Support for Distributors, End users and Inter Company Employee (Field Sales and Finance Staff) on Products, Services and Processes cutting across various Rockwell Automation Business Units. • Executing the Order Management tasks by ensuring the completeness and accuracy of activities, within agreed Service Level Agreements (SLA) and KPI’s using the SAP ERP System. • End to End Order Management for Customers, Distributors and Internal Employees from PSR creation to Final dispatch. • Conflict/Dispute Management on Orders and Invoices. • Maximize and Enhance Customer Experience through day-to-day Business Operation Management Activities. • Led the Business Process Improvement initiatives for effectiveness and efficiency of Business Process and streamlining the day to day operations. • Work closely with the Senior Stakeholders like Business Operations Manager, Customer Care Manager, Warehouse Managers etc and eliminated the inefficiencies across the departments by bridging the Process Gaps. • Responsible for US Distributors registrations and software contract validation. • Build a Strong working relationship with various stakeholders involved in the supply chain i.e. Customers, Distributors etc for long term success. • Led the People development agenda for the Operations department by contributing to Hiring, Onboarding & JML activities, Knowledge Transfer, Succession Planning etc.• Reporting to Business Operation Manager – Formulating the Periodic Status Report and Metrics for Senior Management Consumption.