Manish Kumar Email & Phone Number

Noida, Uttar Pradesh, India

Experienced Customer Service Specialist with a demonstrated history of working in the Banking, Financial Services, and Insurance (BFSI) industry. Skilled in providing high-quality customer support, resolving complex issues, and fostering long-term client relationships. Adept at managing customer queries, offering tailored solutions, and ensuring seamless service delivery in a fast-paced, regulated environment. Proficient in CRM tools, handling transactions, and ensuring compliance with industry standards.Key Strengths:Expertise in troubleshooting and resolving customer concernsStrong knowledge of financial products and servicesExcellent communication and interpersonal skillsFocused on enhancing customer satisfaction and loyaltyAbility to work collaboratively in cross-functional teamsPassionate about delivering exceptional customer experiences while staying aligned with organizational goals and industry best practices. Ready to bring a client-centric approach to new challenges in the BFSI space.

Gurugram, Haryana, India

Dedicated customer service professional with a passion for exceeding client expectations. Proven track record of effectively resolving inquiries and issues, ensuring customer satisfaction. Strong communication and problem-solving skills, coupled with a commitment to delivering exceptional service.Joined pilot batch of bajaj Allianz generalinsurance company at Ienergizer and in mytenure i’m highly successful in:-1. Maintaining AHT from 621 sec to 550 sec.2. Maintaining schedule adherence from 94% to 99%.3. Maintaining CQ from 83% to 90%.4. Driving cross-sell business on entire site and makinga conversion percentage of 8-9 % from 1-2% fromprevious site.5. Introduced an automation changes in dialer fromwhich we can track customer appreciationautomatically which we were doing manually.

Gurugram, Haryana, India

I have worked as a customer service and escalation handling at Teleperformance for RBL bank. I was responsible for handling customer queries and complaints. I provided excellent customer service by resolving queries and complaints in a timely and efficient manner. I have also handled customer escalations and ensured that the issue was resolved to the customer's satisfaction. I was a part of a team of customer service executives who provided outstanding customer service to RBL bank customers.

Bachelor Of Technology - Btech, Computer And Information Sciences And Support Services

Bachelor Of Technology - Btech, Computer Science