Manish Kumar Email & Phone Number

Ahmedabad, Gj, In

• Led end-to-end supply chain operations, including procurement, logistics, production planning, warehousing, and customer satisfaction.• Reduced lead times by 30% and decreased inventory carrying costs by 40%.• Managed supplier relationships, driving contract negotiations and ensuring cost savings.• Oversaw recruitment and training of supply chain teams, ensuring high performance and alignment with business goals.

Ahmedabad, Gujarat, India

• Managed supply chain operations for Western India, reducing costs by 30% annually.Improved forecasting accuracy by 18%, minimizing stockouts and improving service levels.• Played a key role in supplying 200,000 MT of steel for India’s Bullet Train project, collaborating with auto clients like Maruti Suzuki Motors, MG, Honda, Ford, and Tata Motors etc

Mumbai, Maharashtra, India

• Managed procurement activities for raw materials, equipment, and services, ensuring timely delivery and cost-effectiveness.• Collaborated with stakeholders to define procurement needs and develop sourcing strategies.• Conducted supplier evaluations, audits, and negotiations to secure competitive pricing and quality standards.• Implemented vendor management programs to improve supplier performance and reliability.

Indore, Madhya Pradesh, India

Led the successful planning and achievement of monthly sales targets by maintaining high client satisfaction levels and managing a robust supply chain for timely material delivery. Handled customer complaints related to material quality and delivery, ensuring prompt resolution. Collected receivables on time and managed statutory form collections to support sales operations in B2B and B2C sales.

Mohali District, India

In my role as a Senior Tech Support Manager at Dell International, I consistently led and drove a positive call center culture, establishing teamwork and employee involvement. I actively participated in the hiring process to acquire new team members and provided performance feedback through frequent development sessions. By administering motivational strategies and conducting corrective actions as necessary, I ensured quality performance and a positive customer experience.

Handling a team of 26 agents and their performance management - To handle escalations of the team and getting answers from the client- Coaching and mentoring new hires to make sure they come up the learning curve- Participating in the improvement plans to meet the site level DMOQ's- Doing performance appraisals for the teamQuality Evaluator; Assuring quality for the process as per the SLAs.Mentoring and providing feedbacks for concerned partners.Constant interaction with the client on weekly basis through calibration calls.Providing updates as per the client's requirements.To identify and work the concern areas hitting the program.Generating reports on monitoring done on daily, weekly and monthly basis.Reporting any concern areas or issues to managers after reviewing.

Assuring quality for the process as per the SLAs. Associated and worked closely in COPC/Six Sigma environment. Mentoring and providing feedbacks for concerned partners. Constant interaction with the client on weekly basis through calibration calls. Providing updates as per the client’s requirements. To identify and work on the concern areas hitting the program. Generating reports on monitoring done on daily, weekly and monthly basis. Reporting any concern areas or issues to managers after reviewing.

Handling fast & accurate, real time billing solutions, Customer targeting, acquisition & retention, Interactive customer services and achieving Pre- determined sales targets.Have been conducting team meetings appraising the team performance on a daily basis informing the team members about the latest updates, also taking mock calls with new agents to improve the performance of the teamMentoring all new agents in the team to help them come up on the learning curve in all the parametersHandled group of new hired agents 15-20 to bring up their performances. Making it sure the parameters are fulfilled before they hit the floor.Took sessions on different metrics like sales, sales conformance, quality.Arranging feedbacks from Quality Evaluator for the team member to bring up their performancesAchievement (Convergys)Successful migration of the new LOB of AT&T (Order and Exception Management)

Master Of Business Administration - Mba, Operations Management And Supervision, 6.5

Bachelor Of Arts - Ba, Art/Art Studies, General, 1St

Diploma In Hotel Management, Hotel, Motel, And Restaurant Management, 2Nd