Manish Kumar Email & Phone Number

Delhi, India

Bengaluru, Karnataka, India

• Amadeus TravelClick Project
• Implemented Amadeus TravelClick project
• Coordinated requirements, needs and change with thestakeholders
• Coordinated integration of HotSOS, iHotelier and GMS withOpera PMS
• Designing dashboards and Reports in Power BI
• Using SQL queries to extract, update and upload data

Bengaluru, Karnataka, India

• Hypercare Support – Marriott Hotels Opera upgrade Project
• Part of Hypercare support Team for Opera PMS upgrade
• Responsible for Opera PMS Functional and OXI setup troubleshooting
• Resolving tickets raised by the Marriott hotels across the globe
• Sorting and assigning of tickets to the associates on ServiceNow
• Presenting Incident report to the team while starting the shift

New Delhi Area, India

• Responsible for implementation of SynXis CRS for the hotels across the globe
• Project management and the implementation of PMS/RMS/CMS/Payment Gateways Interface with SynXis CRS for the hotels across the globe
• Responsible for onboarding of OTAs for the hotels across the globe
• Coordinate with all the key stakeholders of the project
• Arrange Project Conference calls with Hotel, Sabre and Software vendor for interface
• Managed all the projects through JIRA

New Delhi, Delhi, India

• Responsible for implementation of SynXis CRS for the hotels across the globe
• Project management and the implementation of PMS/RMS/CMS/Payment Gateways Interface with SynXis CRS for the hotels across the globe
• Responsible for onboarding of OTAs for the hotels across the globe
• Coordinate with all the key stakeholders of the project
• Arrange Project Conference calls with Hotel, Sabre and Software vendor for interface
• Managed all the projects through JIRA

• Managing the reservations process from initial opportunity through to the securing of the sale
• Managing the Customer Success team to ensure guest satisfaction
• Update guest information and sales information in CRM Salesforce
• Resolve guest complaints and responsible for Net Promoter Score (NPS)
• Responsible for Ancillary services sales and managing Supply Chain to Ancillary Services
• Responsible for contracting of extra services with 3rd party vendors

Taj Palace Hotel New Delhi Area, India

• Responsible for the revenue generation for the Organization.
• Responsible for analysis of all guest feedback and promptly rectifying any grievances if indicated by guests.
• Handling team operations in all the leading shifts and ensuring proper staffing is maintained.
• Coordination with the Finance department to resolving billing issues, if any.
• Managing room inventory on Sold – out nights.
• Credit control management

Taj Palace Hotel New Delhi

• Responsible for Check in of Leisure, Event, Conference and Wedding blocks.
• Coordinated with the travel agencies, event companies and the organizers.
• Resolved the issues of group’s billing and collected the payment.
• Blocking of rooms for the groups and managed the room inventory.
• Coordinated with other departments for the smooth check in and stay of the group.
• Trained staff on cashiering, billing, process of check in and check outs.

Taj Palace Hotel New Delhi

• Smooth functioning of the shift in the Front Office aspect.
• Handled the float of INR 12 lakh.
• Prepared the bills of groups, wedding blocks, conferences and FITs.
• Handled issues related to Finance as credit card, billing error etc.
• Ensured that proper standard is maintained in functioning of the department.
• Provided training to team members in accordance to procedures and standards.

Post Graduate Program In Business Analysis

Bsc. Hospitality And Hotel Administration