Amadeus TravelClick Project• Implemented Amadeus TravelClick project• Coordinated requirements, needs and change with thestakeholders• Coordinated integration of HotSOS, iHotelier and GMS withOpera PMS• Designing dashboards and Reports in Power BI• Using SQL queries to extract, update and upload data• Presenting reports and presentations to the stakeholders• Completed Delphi Integration with Opera PMS of 28 hotelsbefore SLA• Ensure integration is… Show more Amadeus TravelClick Project• Implemented Amadeus TravelClick project• Coordinated requirements, needs and change with thestakeholders• Coordinated integration of HotSOS, iHotelier and GMS withOpera PMS• Designing dashboards and Reports in Power BI• Using SQL queries to extract, update and upload data• Presenting reports and presentations to the stakeholders• Completed Delphi Integration with Opera PMS of 28 hotelsbefore SLA• Ensure integration is completed within SLA• Scheduled meetings and calls with stakeholders• Briefing the hotels about the integration and software duringthe Introductory call• Planning and scheduling Introductory calls, Pre and postintegration calls with the hotels through maintaining ascheduler• Making Gantt charts for the timeline and execution of theproject• Reviewing the progress of the project's stages over differentKPIs• Updating stakeholders with the required reports andexplanatory graphs• Ensure SOP is followed for all the integration projects• Review the Integration workbook and coordinate with thehotels to update Show less

Hypercare Support – Marriott Hotels Opera upgrade Project • Part of Hypercare support Team for Opera PMS upgrade• Responsible for Opera PMS Functional and OXI setup troubleshooting• Resolving tickets raised by the Marriott hotels across the globe• Sorting and assigning of tickets to the associates on ServiceNow• Presenting Incident report to the team while starting the shift• Ensured tickets were resolved within SLA• Coordination with Marriott Regional… Show more Hypercare Support – Marriott Hotels Opera upgrade Project • Part of Hypercare support Team for Opera PMS upgrade• Responsible for Opera PMS Functional and OXI setup troubleshooting• Resolving tickets raised by the Marriott hotels across the globe• Sorting and assigning of tickets to the associates on ServiceNow• Presenting Incident report to the team while starting the shift• Ensured tickets were resolved within SLA• Coordination with Marriott Regional team• Coordination with all the key stakeholders pertaining to the ticket• Raising SR tickets on Oracle portal and Escalation of tickets to the Oracle global team• Raising JIRA tickets for bugs reported by the Oracle team• Updating region wise decks for the Marriott regional teams• Presented weekly dashboards of regional decks and SR status to the Marriott regional teams• Creating and updating Knowledge base articles for the issues • Updating of RCA for the tickets assigned Show less

• Responsible for implementation of SynXis CRS for the hotels across the globe• Project management and the implementation of PMS/RMS/CMS/Payment Gateways Interface with SynXis CRS for the hotels across the globe• Responsible for onboarding of OTAs for the hotels across the globe• Coordinate with all the key stakeholders of the project• Arrange Project Conference calls with Hotel, Sabre and Software vendor for interface• Managed all the projects through JIRA• Ensured JIRA… Show more • Responsible for implementation of SynXis CRS for the hotels across the globe• Project management and the implementation of PMS/RMS/CMS/Payment Gateways Interface with SynXis CRS for the hotels across the globe• Responsible for onboarding of OTAs for the hotels across the globe• Coordinate with all the key stakeholders of the project• Arrange Project Conference calls with Hotel, Sabre and Software vendor for interface• Managed all the projects through JIRA• Ensured JIRA projects were assigned to the responsible associate• Assisted hotels to complete documents required for implementation and integration• Audit of mapping in SynXis CRS and the corresponding systems prior to onboarding or integration• Troubleshooting of issues raised during/post implementation/integration• Coordinate with Sabre, Hotel and PMS/RMS/CMS/Payment Gateways Software vendors/OTA channel partners for Implementation or deactivation of interface• Ensured SOP is followed and the project is completed in the defined SLA• Updating CRM ProTool upon Implementation or Deactivation• Responsible for managing User access in SynXis CRS for hotels Show less

• Responsible for implementation of SynXis CRS for the hotels across the globe• Project management and the implementation of PMS/RMS/CMS/Payment Gateways Interface with SynXis CRS for the hotels across the globe• Responsible for onboarding of OTAs for the hotels across the globe• Coordinate with all the key stakeholders of the project• Arrange Project Conference calls with Hotel, Sabre and Software vendor for interface• Managed all the projects through JIRA• Ensured JIRA… Show more • Responsible for implementation of SynXis CRS for the hotels across the globe• Project management and the implementation of PMS/RMS/CMS/Payment Gateways Interface with SynXis CRS for the hotels across the globe• Responsible for onboarding of OTAs for the hotels across the globe• Coordinate with all the key stakeholders of the project• Arrange Project Conference calls with Hotel, Sabre and Software vendor for interface• Managed all the projects through JIRA• Ensured JIRA projects were assigned to the responsible associate• Assisted hotels to complete documents required for implementation and integration• Audit of mapping in SynXis CRS and the corresponding systems prior to onboarding or integration• Troubleshooting of issues raised during/post implementation/integration• Coordinate with Sabre, Hotel and PMS/RMS/CMS/Payment Gateways Software vendors/OTA channel partners for Implementation or deactivation of interface• Ensured SOP is followed and the project is completed in the defined SLA• Updating CRM ProTool upon Implementation or Deactivation• Responsible for managing User access in SynXis CRS for hotels Show less

• Managing the reservations process from initial opportunity through to the securing of the sale• Managing the Customer Success team to ensure guest satisfaction• Update guest information and sales information in CRM Salesforce• Resolve guest complaints and responsible for Net Promoter Score (NPS)• Responsible for Ancillary services sales and managing Supply Chain to Ancillary Services• Responsible for contracting of extra services with 3rd party vendors• Promoting the… Show more • Managing the reservations process from initial opportunity through to the securing of the sale• Managing the Customer Success team to ensure guest satisfaction• Update guest information and sales information in CRM Salesforce• Resolve guest complaints and responsible for Net Promoter Score (NPS)• Responsible for Ancillary services sales and managing Supply Chain to Ancillary Services• Responsible for contracting of extra services with 3rd party vendors• Promoting the square miles (loyalty program) with corporate travelers and influencers to increase the number of repeat guests/square loyalists• Assisting the marketing team to increase conversion through thesqua.re app• Ensure compliance with the brand standards across the department• Developed and fine-tuned the Standard Operating Procedures for the Reservations, Revenue, Supply Chain and Customer Success Department.• Increased revenue of Ancillary services from GBP 500 to GBP 10000 at thesqua.re• Responsible for deciding rates for various OTAs, Listing portals and Social media website • Establish and maintain relationships with key decision-makers and influences in corporate agencies and clients in order to negotiate and develop profitable and sustainable business accounts.• Forecasting revenue and occupancy.• Creating new promotions & packages, by keeping market conditions in loop.• Work in close co-operation with the London reservations team for the maximization of occupancy, revenue and customer satisfaction.• Work closely with the Front Desk team to ensure all opportunities are maximized for guest satisfaction and smooth operation of the Front Desk team.• Seeking & sharing of daily, weekly & monthly reports within the team & at unit level.• Institutionalized Revenue Management Practices to stimulate incremental Revenue:o Upsell Program: Premium apartments o Sequential Early Check In and Late Check Out and Late Check In chargingo Bundled Advance Purchaseo Inventory Management Show less

• Responsible for the revenue generation for the Organization.• Responsible for analysis of all guest feedback and promptly rectifying any grievances if indicated by guests.• Handling team operations in all the leading shifts and ensuring proper staffing is maintained.• Coordination with the Finance department to resolving billing issues, if any.• Managing room inventory on Sold – out nights.• Credit control management• Incident handling and reporting• Inspect and… Show more • Responsible for the revenue generation for the Organization.• Responsible for analysis of all guest feedback and promptly rectifying any grievances if indicated by guests.• Handling team operations in all the leading shifts and ensuring proper staffing is maintained.• Coordination with the Finance department to resolving billing issues, if any.• Managing room inventory on Sold – out nights.• Credit control management• Incident handling and reporting• Inspect and Audit the hotel services and facilities• Actively involved in Client Handling and Management• Instrumented as a one-point contact for following groups and delegations staying at the hotel-India Today Conclave-Hindustan Times Summit-Various Diplomats-Various Weddings-Leisure groups (Riviera, Odysseys) Show less

• Responsible for Check in of Leisure, Event, Conference and Wedding blocks.• Coordinated with the travel agencies, event companies and the organizers.• Resolved the issues of group’s billing and collected the payment.• Blocking of rooms for the groups and managed the room inventory.• Coordinated with other departments for the smooth check in and stay of the group.• Trained staff on cashiering, billing, process of check in and check outs.• OPC for various VIP groups and… Show more • Responsible for Check in of Leisure, Event, Conference and Wedding blocks.• Coordinated with the travel agencies, event companies and the organizers.• Resolved the issues of group’s billing and collected the payment.• Blocking of rooms for the groups and managed the room inventory.• Coordinated with other departments for the smooth check in and stay of the group.• Trained staff on cashiering, billing, process of check in and check outs.• OPC for various VIP groups and received multiple letter of appreciation from Guests/Group organizers. Show less

• Smooth functioning of the shift in the Front Office aspect.• Handled the float of INR 12 lakh.• Prepared the bills of groups, wedding blocks, conferences and FITs.• Handled issues related to Finance as credit card, billing error etc.• Ensured that proper standard is maintained in functioning of the department.• Provided training to team members in accordance to procedures and standards.• Made sure handovers are clearly given and taken by shifts.• Conducted… Show more • Smooth functioning of the shift in the Front Office aspect.• Handled the float of INR 12 lakh.• Prepared the bills of groups, wedding blocks, conferences and FITs.• Handled issues related to Finance as credit card, billing error etc.• Ensured that proper standard is maintained in functioning of the department.• Provided training to team members in accordance to procedures and standards.• Made sure handovers are clearly given and taken by shifts.• Conducted briefings and ensure that the team is aware of the on goings in the hotel.• Handled guest query and guest interaction with the aim to satisfy the guest.• Co-ordination with related departments when required. Show less