Techincal Manager
Key Result Areas: • One of the key player in stabilizing the merger of Sapient Consulting division into Publicis Groupe.• Transitioned approx. support of 350 .Net applications from TCS vendor to in-house team members. Hence optimizing the cost.• Driving initiatives for client engagement & client success for different geographies (Philippines, India, North America & France)• Facilitating end-to-end delivery of the program, meeting internal and external… Show more Key Result Areas: • One of the key player in stabilizing the merger of Sapient Consulting division into Publicis Groupe.• Transitioned approx. support of 350 .Net applications from TCS vendor to in-house team members. Hence optimizing the cost.• Driving initiatives for client engagement & client success for different geographies (Philippines, India, North America & France)• Facilitating end-to-end delivery of the program, meeting internal and external objectives:o Estimation, risk, scope, time, resource, quality and change managemento Value-adds, continuous process and productivity improvemento Expectation management of team • Spearheading a team of 15-16 members; defining service standards and guidelines, governance structure, best practices that worked as benchmark for excellent delivery with end-to-end P&L accountability• Implementing and optimizing new and existing processes; publishing and refreshing fortnightly Dashboards for our department for the leadership using Service Now data (ticketing system). Integration with SQL-Server, BizTalk, Hadoop and Power-BI• L3 Support: Preparing the development/release plan for the changes required on the supported applications• L2 support: Reducing the support ticket count by automation of various process and optimizing the application source code• Providing technical leadership to the company by heading digital transformation vertical, delivery of global implementations and actively participated in the management board meetings in the company• Leading, mentoring & monitoring the performance of team members to ensure efficiency in process• Developing competency among the team members; conducting interviews to recruit the right talent in niche transformational space Show less