Lead Consultant
Current•Analyzing, planning, and developing scheduled projects•Tracks Project and team member performance closely to quickly intervene in mistakes or delay•Develop a project management roadmap to define project objectives, timelines, and milestones •Schedules and facilitates meetings between project stakeholders to discuss deliverables, schedules, and conflicts.•Coordinate kick-off, fact-finding and internal review meeting•Ensure employee satisfaction and manage employee retention, career growth, skill growth and motivation•Demonstrated ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership to sponsors/stakeholders in solving business processes and or technical problems during project delivery•Forecast, recruit, and hire employees for the account and manage buffer within the budgets - right number, level, skill and location mix to deliver key metrics.•fostering a culture of transparency, accountability, and continuous learning. Provide coaching, mentorship, and performance evaluations to ensure team members meet or exceed targets•Manage delivering of engagements for the Vertical to the satisfaction of customers and NPS/CSAT ratings•coordinate and evaluate the proposal team’s cost inputs including tooling, non-recurring eng and development costs•Collaborate with all business units globally, stakeholders, senior business leaders•Build an architecture for the communications infrastructure to define enterprise technology standards, facilitate leverage and re-use, and ensure successful delivery of global Voice Services across the enterprise•Provide business insights, project planning and coordination as well as budget management support.•Oversee the implementation of project improvements•Develop Collaboration/Unified Communication strategies and architectures for clients•Executing transition plan and making sure the KT plan, secondary support and primary support meet the deadlines to go live the project
