Manish Raikwar Email & Phone Number

Indore, Madhya Pradesh, India

• Analyzing, planning, and developing scheduled projects
• Tracks Project and team member performance closely to quickly intervene in mistakes or delay
• Develop a project management roadmap to define project objectives, timelines, and milestones
• Schedules and facilitates meetings between project stakeholders to discuss deliverables, schedules, and conflicts.
• Coordinate kick-off, fact-finding and internal review meeting
• Ensure employee satisfaction and manage employee retention, career growth, skill growth and motivation

India

• Working knowledge of call flow design and development in Cisco UCCE environments
• Design, develop and implement Cisco Contact Center platform including routing, CVP and ICM
• Forecast, recruit, and hire employees for the account and manage buffer within the budgets - right number, level, skill, and location mix to deliver key metrics.
• fostering a culture of transparency, accountability, and continuous learning. Provide coaching, mentorship, and performance evaluations to ensure team members meet or exceed targets.
• Manage delivering of engagements for the Vertical to the satisfaction of customers and NPS/CSAT ratings
• Member of Voice engineering team where we are working on upcoming new sites/locations and deploying Telephony solutions.

Pune Area, India

• Serves as the subject matter expert and is responsible for all aspects of IP-based telephone systems for the enterprise voice network
• Provides strategic technical direction, roadmap design, installation, and configuration of all IP-based telephone systems/services
• Participates in on-call rotation within Infrastructure Engineering staff
• Provides day-to-day support, proactive maintenance, and performs independent complex system troubleshooting
• Hands-on experience with voice and data products including Cisco Unified Communications Manager / Call Manager (ver 11), Cisco Unity Connection, Cisco Contact Center Enterprise, Cisco Voice Gateways, Cisco Unified.
• Worked on design and implementation of Dial-plan for Inbound and Outbound calls in CUCM Clusters.

India

• Worked on design and implementation of Dial-plan for Inbound and Outbound calls in CUCM Clusters.
• Assist in planning for the future strategy of networks and telecom
• Primary Tier 3 escalation point / POC of Cisco IT global operations (Operations Command Center) high priority Cisco Unified Communications / Voice / VoIP infrastructure incidents for Short term fix to reduce the.
• Oversee end-to-end non-functional/performance testing, from test design up to an including test scenario implementation and analysis and result reporting.
• Working as part of Business Collaboration and Software Platform (BCSP) in resolving level 3 incidents escalated by GBS (Cisco’s Global Business Services) team / tier 2 global team for the global Cisco voice / unified.
• Open trouble ticket and working with global major telecommunication carrier such as Verizon, AT & T, Sprint, Telstra, British telecom, SingTel, Vodafone as well as Indian service providers such as Airtel etc. for DID.

Bengaluru Area, India

• Configure dial plan with calling restrictions by using a combination of calling search spaces, partitions, translation patterns, dial-peers, translation rules and translation profiles.
• Configuring and troubleshooting of call signalling protocols on Voice Gateways H.323, MGCP and SIP
• Configure new business lines and assigned contact centre agents in to business groups.
• Configure IVR Scripts and upload IVR as per business requirement.
• Troubleshoot CUCM and UCCX related issues and working with Cisco TAC for major issues.
• Hands on Experience Cisco Calebrio Recording server and integration.

United States

Provisioned and Supported Existing infrastructure of Cisco Voice Adds, Moves, and Changesto Voice Gateways, T1s, and Call Routing.Configure dial plan with calling restrictions by using a combination of calling search spaces,partitions, translation patterns, dial-peers, translation rules and translation profiles.Configure and implement voice gateways.

Bhopal Area, India

Proactive monitoring on dedicated customers and acknowledge the alarms and takenecessary actions depending on the nature of the problem. Troubleshooting using Remote access tools like putty for taking access of the router forcheck the basic Connectivity and routing protocols (OSPF,EIGRP etc.) functioning of routers. Ensure maintaining of committed SLA to.

Bhopal Area, India

• Router configuration and testing the traffic and collisions, trace route, routing tables, Static and dynamic routing setup, enable the interfaces and protocols.
• Providing WAN, LAN, Voice and Video solutions, implementing, and troubleshooting networks, giving support to customers.
• Planning Networks according to the customer’s requirement and implementing.
• Implementing and Troubleshooting Routers, Switches, Leased line Modems, IP Telephony, Video Systems, WLAN etc.
• Planning & scheduling preventive maintenance of WAN network services and devices