Manisha Panda Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

1) Led a team of 30+ data associates and team leads, fostering a collaborative environment that achieved 98% on-time data delivery.2) Streamlined data workflows, exceeding SLA targets by 15%, ensuring timely and accurate delivery of key reports. Implemented a new data processing system exceeding client expectations.3) Managed data escalation processes, ensuring timely resolution with a 90% first-contact resolution rate and clear communication with stakeholders. Implemented new protocols that improved client satisfaction and data quality.4) Contributed to setting clear and achievable goals for direct team members that aligned with overall process objectives. Provided guidance and support to ensure team members were meeting their individual and team goals.5) Implemented individual growth plans and designed effective training programs for team members, leading to an increase in performance and quality. Continuously monitored training effectiveness and adjusted programs to align with organizational goals.

Pune, Maharashtra, India

1) Established a QA process and performance scorecard to systematically evaluate call and implementation quality, leading to client retention.2) Collaborated with global teams to manage stakeholder expectations, ensure smooth process transitions, and assist with product development.3) Monitored and reported on project progress through comprehensive tracking, facilitating informed decision-making.4) Developed comprehensive work schedules, resource plans, and estimates for projects, ensuring efficient resource allocation and timely delivery in collaboration with internal and global teams.

Pune, Maharashtra, India

1) Led the successful transition of four global processes and established 10 internal teams with procedures.2) Managed a 55-person team, ensuring efficient resource allocation, process adherence, and SLA fulfillment.3) Oversaw the implementation of major projects in a dynamic environment, handling 18 minor and 10 major clients (250+ providers/scope). 4) Streamlined onboarding by serving as the escalation point of contact and informing leadership on team performance via weekly reports. 5) Built a high-performing team by making strategic hiring decisions and implementing industry-standard performance scorecards.

Master'S Degree, Chemistry

Bachelor Of Science (Bsc), Chemistry

Education record