Manisha Agarwal Email and Phone Number

Partner Onboarding Program Manager | Operations & Supply Chain Expert | Quality Assurance AdvocateSpearhead global factory onboarding initiatives across AMR, EMEIA, APAC, and India, ensuring effective integration of new partners.Manage end-to-end operations and supply chain projects, focusing on cellular activation and global logistics.Led the successful onboarding of Apple’s factories in India, implementing new processes and transitioning from 12D to 10D for key product lines.Act as the program manager for Apple’s shipping and labeling processes, owning the specifications for company-wide documentation.Conduct First Article Inspections to uphold consistent packaging quality across OEM partners.Key Achievements:DRI for resolving large-scale iOS activation issues, collaborating with engineers, resellers, and retail channels.Coordinated global readiness for product launches of iPhone, Apple Watch, and iPad, ensuring all systems were primed for successful rollouts.Implemented system enhancements that improved operational reliability during the transition to dual SIM technology.Played a key role in transitioning the Trade-In program from the US to India, aligning local processes effectively.Contributed to initiatives aimed at automating global testing processes, enhancing efficiency and accuracy.

The focus of this role was on smooth and Timely execution of all Major projects as per the client requirements to ensure the AR is collected in shortest span and the Cash flow Improves. My role title was Head Projects and Receivables and was reporting to CSO (administrative) for Projects and CFO for AR.Data Analytics and Reporting:• Focus on the following Analytics - Descriptive Analytics; Diagnostic Analytics.• Data Insight presentation to senior stakeholders• Scope development and delivery for multiple Online forms• Whole Real Time Seamless Reporting through MFG PRO, Microsoft Dynamics NAV (Savings, Collections, AR, Inventory Management, Order status and Delivery schedule etc.)Project Management and Strategic Sourcing:• Total Cost of Ownership • Weekly meetings with Sales and PL on status updates of all projects • Developed strategy to focus on all processes involved.• Conducted workshops/ trainings to get best information transfer from Customer document to requirement document• Develop Category/ Sourcing Strategy in case of consortium buying for all large tenders(Bidders, Risks, demand and supply situations)Order to Cash:• Identifying transformation opportunities within system and in customer controlled / released documents to smoothen Order to Cash (O2C).Monthly Cash Flow Budgeting based on AR • Close interaction with on field sales team to understand the issue and problems involved, if any in collecting AR and supporting them with Solutions. • End to End Business Case development for Order to Cash (O2C) & System improvement Transformation Opportunities. Assist the CFO directly with development of business case for:o Annual Cash Flow Budgetingo Monthly Remittance planningo Minimizing the applicable LD in case of delay in execution.• Data collation and recommendation development for Liquidity Damages Management• Meeting all the Major customers’ management meet on Qtrly basis to understand the concerns and resolve them.

Mistral is an eminent system engineering and product design company focused on the embedded domain. This role is focused on managing P2P and Pre award to Post award contract for Project Purchases.Category Management and Strategic Sourcing:• Project Based Procurement resulting into a savings of approx. 4 Cr on 50Cr.• Data Collection, Category Spend Analysis, Market Analysis, Supplier Analysis and Fact based analysis• Annual Vendor Rate Contracts for production, contract manufacturing & consumables• Securing and executing major Production orders & Defense projects, through RFI, RFQ, Tender Document preparation, Tender evaluation• Develop Category/ Sourcing Strategy (Bid List, Risks, demand and supply • Fact based Negotiations (include. Service levels/ KPI’s, rates) and Contract Development• RFI, RFQ, Tender Document preparation, Tender evaluation• Business Performance Reviews and Post Award Contract Management• Build Strategic Partnerships with Vendors.• Contract Lifecycle Management from Pre-Contract (up to contract award) to Post-Contract (from contract award to closeout) activitiesSupply Chain Management• Managing Complete Procurement Cycle (P2P) from RFQ to vendor account settlement.• Streamlining business activities to reduce purchase costs, transportation costs and Inventory Costs.• Demand Planning and Forecasting• Inventory Management• Integrated supply and Demand Management with Contract Manufacturers• Management of Material Logistics Coordination• Request to Pay Streamlining and transformation• End to End Supply Chain Mgmt. & Optimization• Procurement Transformation• China and Global Sourcing/ Procurement• Management of Optimum Incoterms and Lead times

 To represent AOpen Operations setup including legal & technical permissions, in liaison with Government bodies including RBI, IB ministry & Chartered Accountants Interacting & creating a customer base for AOpen across Indian cities, identifying their needs, mapping their requirements to products & providing necessary technical support  Identified Digital Signage S/W vendors like (Ryarc, 3M & Scala) in India, to established mutually beneficial business relations with them. Also created a business relationship with Display vendors (Sony, ..) to provide a viable techno-commercial comprehensive solution to the customer  Provided PMs in HQ on India market analysis for better understanding of industry & product mapping Helped customers in a new business line of Digital Signage in Vehicles like Buses / Train etc. The solution includes Hardware implementation plan including power / mounting in moving vehicles

 Responsible for complete operations & order fulfilment for customers. This includes material forecasting / planning (in close interaction with customers), international sourcing / procurement, inbound & outbound logistics, imports, Excise , Customs , EXIM, order processing, re-exports, inventory & warehouse management, distribution (national level – 8 cities), customer support & RMA. Overall management that covers Purchasing , Supply Chain & Quality competence , Product costing / Negotiation skills Managing a team of 16 team members (including 4 managers) Handling Sales operation & relation management with all e-retail partners. Includes signing up of sales engagement contracts, sales promotional schemes, distribution / order mgmt. (SCM) Sourcing of new, innovative, cutting edge technology products from Far eastern markets. Project management for ERP system development / implementation (Microsoft Navision 4.0). This included conceptualization in line with requirements management, followed by modular system architecture & project management activities such as scheduling / tracking of system development Building relationships with Products, 3rd Party logistics, ERP tools, & Principal (vendors) as Apacer, AOpen, Anextek Development of policies & processes for system’s business integration to streamline the supply chain from supply-side / demand-side, in the scenario of fast expanding business operations. (including reverse / support logistics & RMA)

 Responsible for complete manufacturing operations in Pondicherry Manufacturing Plant along with Material Planning, Materials procurement & Order management Implementation & up-gradation of MFG-Pro for various modules such as order processing, materials, factory management, sales & invoicing. Regular system usage involved data mining & reporting, amongst others, such as system maintenance for accuracy & regular data updation Order management for Large Enterprise Customers (worth 4-5 Crores) staggered delivery spread over 6-12 months, including provisioning of ‘Expected Despatch Schedules’ to sales deptt. & managing ‘delivery commitments’. Complete order processing for ‘US$’ shipments through Dubai, Singapore & Malaysia Responsible for Int’l inbound Logistics from Acer Taiwan, Singapore, Hong-Kong & China Co-ordinating with Product Marketing team & contribution in various ‘dealer promotion schemes’ excess stock liquidation, on timelines & commercial aspects Inventory Control within stipulated ADS (average daily stock)

 Acknowledged & rewarded with “LETTER OF APPRECIATION” from the Managing Director for contributions had a distinction of getting Promotions every year on first 7 years of my career. Started & established ‘CIMP’ deptt. & built the team of 6 techno-commercial professionals. The major responsibilities for the department being material planning/allocation, indenting, order processing, prioritising & branch interfacing for information disbursement Major contribution in various kinds of Planning Decisions like EOQ, Re-order level, Minimum stocks level & Inventory. Also involved in Order-handling decisions for manufacturing of computers including co-ordination with Purchase, Custom clearance, Stores, Production & seeing customer P.O.s through various production stages (critical ones) & their respective material co-ordination of manufactured items with trading items, ensuring timely delivery Interfaced with all PCL branches to meet their delivery commitment & provided information to PCL branches on Customer P.O.s – ETD / Short-shipments / Order rejections New products identification / evaluation & then taking a decision for their launch nationally. Product identification against customer's specific non-standard products & co-ordinated with various vendors for non-standard items Handled specific / export orders e.g. direct billing cases of DGS&D / EIL / … & represented Altos for marketing with PCL team. Executing order, single-handedly from order acceptance till execution, including commercial clearances like advance import licence & duty drawback documentation Developed documented & ensured compliance of Processes for CIMP dept. and worked towards ISO 9002 certification. Member of 'Internal Quality Audit team' for ISO 9000 implementation

 Acknowledged & rewarded with “LETTER OF APPRECIATION” from the Managing Director for contributions had a distinction of getting Promotions every year on first 7 years of my career. Started & established ‘CIMP’ deptt. & built the team of 6 techno-commercial professionals. The major responsibilities for the department being material planning/allocation, indenting, order processing, prioritising & branch interfacing for information disbursement Major contribution in various kinds of Planning Decisions like EOQ, Re-order level, Minimum stocks level & Inventory. Also involved in Order-handling decisions for manufacturing of computers including co-ordination with Purchase, Custom clearance, Stores, Production & seeing customer P.O.s through various production stages (critical ones) & their respective material co-ordination of manufactured items with trading items, ensuring timely delivery Interfaced with all PCL branches to meet their delivery commitment & provided information to PCL branches on Customer P.O.s – ETD / Short-shipments / Order rejections New products identification / evaluation & then taking a decision for their launch nationally. Product identification against customer's specific non-standard products & co-ordinated with various vendors for non-standard items Handled specific / export orders e.g. direct billing cases of DGS&D / EIL / … & represented Altos for marketing with PCL team. Executing order, single-handedly from order acceptance till execution, including commercial clearances like advance import licence & duty drawback documentation Developed documented & ensured compliance of Processes for CIMP dept. and worked towards ISO 9002 certification. Member of 'Internal Quality Audit team' for ISO 9000 implementation