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Manish Kumar Email & Phone Number
Consultant
at
Deloitte
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Consultant
Location
Ghaziabad, Uttar Pradesh, India
Company size
Who is Manish Kumar? Overview
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Quick answer
Manish Kumar is listed as Consultant at Deloitte, a company with 490451 employees, based in Ghaziabad, Uttar Pradesh, India. AeroLeads shows a matched LinkedIn profile for Manish Kumar.
Manish Kumar previously worked as Service Desk Team Lead at Prometric and System Analyst Level II at Prometric. Manish Kumar holds Bachelor'S In Computer Application, Computer Science from Institute Of Management Studies A-8B, Sector-62, Institutional Arya ,Noida Ph. No :- 241050-51-43.
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Deloitte
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Profile bio
About Manish Kumar
I am a Service Desk Team Lead at Prometric, a global leader in test development and delivery solutions. With over 10 years of experience in the IT industry, I have developed strong skills in help desk support, incident management, team management, customer service, and ITIL processes.In my current role, I lead a team of 15 FTEs, including L1s and L2s, and handle the migration of system configurations. I also supervise staff performance, training, and development, and ensure adherence to SLAs, quality standards, and best practices. I manage critical customer incidents and communicate effectively with cross-functional teams and stakeholders. I have successfully delivered multiple projects to improve help desk efficiencies and reduce inbound calls. I am proficient in tools such as MS Office, Avaya CMS, Cisco Webex, Putty BMC LogMeIn, Moxie, Salesforce, and Excel. I hold an ITIL Foundation Level certification and a Project Management Professional (PMP) certification.I have a Bachelor's in Computer Application from Institute of Management Studies, where I studied computer science and mathematics. I am passionate about learning new technologies and enhancing my skills. I am motivated by the opportunity to provide exceptional customer service and to contribute to the success of Prometric and its clients. I am a collaborative, supportive, and empowering leader who values teamwork, diversity, and innovation.
Current workplace
Manish Kumar's current company
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Deloitte
4 roles
Manish Kumar work experience
A career timeline built from the work history available for this profile.
Service Desk Team Lead
Current- Handled Migration of system configurations and leading a team of 11 FTE’s including L1’s and L2’s.
- Liaise with other departments as necessary for sharing or gathering of information
- Provide information about incidents analysis and KPIs with cross functions Teams
- Track the incidents to conclusion in line with open ticket SLAs and quality standards. Measure monitor and work to drive down incident levels.
- Supervises staff by providing work direction, clarifying expectations, providing training/development, and conducting performance reviews to maintain a productive work environment with high level of employee.
- Monitor schedule adherence, prepare team roster, manage the daily attendance and leave plans of team members.
Aug 2020 - Present
System Analyst Level Ii
Assume ownership of problems from any administrator and follow path of escalated contacts to insure the problems are resolved in timely and effective ways to the satisfaction of the administrator.Evaluate and perform root-cause analysis on escalated issuesCreate documentation to assist other department with further analysis of technical issues andManage.
Nov 2018 - Aug 2020
Sytem Analyst, Level 1
#Support the clients & provide resolution of procedural, process, information and technical problems for requests from testing center administrators submitted by Inbound Calls, email, chat. # Multitask and support customers on more than one channel, call & chat at the same time.# Document & provide audit trail of all problems and resolutions (problem.
May 2014 - Nov 2018
Team & coworkers
Colleagues at Deloitte
Other employees you can reach at deloitte.com. View company contacts for 490451 employees →
AS
Arushi Seth
Colleague at DeloitteNoida, Uttar Pradesh, India, India
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CJ
Ca Jeena Mary Jose
Colleague at DeloitteHyderabad, Telangana, India, India
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JN
Jean-Francois Nadon
Colleague at DeloitteCanada, Canada
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AS
Annarita Sacco
Colleague at DeloitteGreater Bari Metropolitan Area, Italy
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ZZ
Zainab Zohra
Colleague at DeloitteBengaluru, Karnataka, India, India
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WM
Władysław Mizia
Colleague at DeloitteŻabia Wola, Mazowieckie, Poland, Poland
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JM
Jalagari Murali
Colleague at DeloitteHyderabad, Telangana, India, India
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EA
Edith Alvarado
Colleague at DeloitteMonterrey, Nuevo León, Mexico, Mexico
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VM
Victor Muakuku Cores
Colleague at DeloitteBarcelona, Catalonia, Spain, Spain
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KM
Kelly Moore
Colleague at DeloitteNew York, New York, United States, United States
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Arushi Seth
Colleague at DeloitteNoida, Uttar Pradesh, India, India
View →
CJ
Ca Jeena Mary Jose
Colleague at DeloitteHyderabad, Telangana, India, India
View →
JN
Jean-Francois Nadon
Colleague at DeloitteCanada, Canada
View →
AS
Annarita Sacco
Colleague at DeloitteGreater Bari Metropolitan Area, Italy
View →
ZZ
Zainab Zohra
Colleague at DeloitteBengaluru, Karnataka, India, India
View →
WM
Władysław Mizia
Colleague at DeloitteŻabia Wola, Mazowieckie, Poland, Poland
View →
JM
Jalagari Murali
Colleague at DeloitteHyderabad, Telangana, India, India
View →
EA
Edith Alvarado
Colleague at DeloitteMonterrey, Nuevo León, Mexico, Mexico
View →
VM
Victor Muakuku Cores
Colleague at DeloitteBarcelona, Catalonia, Spain, Spain
View →
KM
Kelly Moore
Colleague at DeloitteNew York, New York, United States, United States
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2 education records
Manish Kumar education
Bachelor'S In Computer Application, Computer Science
Mathematics And Computer Science
National Public School
FAQ
Frequently asked questions about Manish Kumar
Quick answers generated from the profile data available on this page.
What company does Manish Kumar work for?
Manish Kumar works for Deloitte.
What is Manish Kumar's role at Deloitte?
Manish Kumar is listed as Consultant at Deloitte.
Where is Manish Kumar based?
Manish Kumar is based in Ghaziabad, Uttar Pradesh, India while working with Deloitte.
What companies has Manish Kumar worked for?
Manish Kumar has worked for Deloitte and Prometric.
Who are Manish Kumar's colleagues at Deloitte?
Manish Kumar's colleagues at Deloitte include Arushi Seth, Ca Jeena Mary Jose, Jean-Francois Nadon, Annarita Sacco, and Zainab Zohra.
How can I contact Manish Kumar?
You can use AeroLeads to view verified contact signals for Manish Kumar at Deloitte, including work email, phone, and LinkedIn data when available.
What schools did Manish Kumar attend?
Manish Kumar holds Bachelor'S In Computer Application, Computer Science from Institute Of Management Studies A-8B, Sector-62, Institutional Arya ,Noida Ph. No :- 241050-51-43.
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