Manish . Email & Phone Number

Noida, Uttar Pradesh, India

Providing technical support to customers to support pre-sales and post-sales processes.- Providing developers with customer feedback to help identify potential new features or products- Analyzing customer's needs and suggesting upgrades or additional features to meet their requirements- Answering product-related queries in a timely manner.- Maintaining customer relationships and ensuring customer satisfaction.- Providing reports to developers and stakeholders on product… Show more Providing technical support to customers to support pre-sales and post-sales processes.- Providing developers with customer feedback to help identify potential new features or products- Analyzing customer's needs and suggesting upgrades or additional features to meet their requirements- Answering product-related queries in a timely manner.- Maintaining customer relationships and ensuring customer satisfaction.- Providing reports to developers and stakeholders on product performance.- Training customers to use their products & Tracking account metrics. Show less

Noida, Uttar Pradesh, India

- Resolving project-related problems within their area of expertise- Fact-checking other professionals on the project to ensure data and information accuracy- Providing feedback to project team throughout creation, testing and rollout of deliverables- Working with company leadership to create testing scenarios and validate test results- Performing user-acceptance testing at the end of the project- Validating deliverables produced by a project or company- Teaching or… Show more - Resolving project-related problems within their area of expertise- Fact-checking other professionals on the project to ensure data and information accuracy- Providing feedback to project team throughout creation, testing and rollout of deliverables- Working with company leadership to create testing scenarios and validate test results- Performing user-acceptance testing at the end of the project- Validating deliverables produced by a project or company- Teaching or training project employees and consumers- Communicating with company stakeholders regarding project progress Show less

Noida, Uttar Pradesh, India

- Work within SQL, Webhook, and API environment ensuring application functionality and business workflows are performing and functional. - Create and maintain good working relationships with internal departments as well as 3rd party vendors and hosting providers. - Analyze and recommend improvements and better methods of working both with users and the development team. - Ensures adherence to prescribed SLAs in delivering the services.

Noida, Uttar Pradesh, India

-Support Customer service associates with live contact-related questions, restricted account actions and concessions approvals related to the item they purchase from Amazon.-Handles day-to-day escalations and concessions; provides appropriate research to ensure authorizations are accurate and listens to customers in order to understand, paraphrase, and prioritize customer needs, then provide appropriate solutions.-Experience in a contact center environment managing customer… Show more -Support Customer service associates with live contact-related questions, restricted account actions and concessions approvals related to the item they purchase from Amazon.-Handles day-to-day escalations and concessions; provides appropriate research to ensure authorizations are accurate and listens to customers in order to understand, paraphrase, and prioritize customer needs, then provide appropriate solutions.-Experience in a contact center environment managing customer escalations.-Excellent time-management and ability to multi-task-Execute tasks assigned on a daily basis by adhering to Standard Operating Procedures (SOP's) and predefined guidelines.​-I also handle a team of 15 people that connect with the stakeholders and assign tasks to the team to complete work given by the stakeholders in time.-I also worked as a Front end Designer in which I created 10 scenarios out of 18 and created a home page for the Dummy software in which Agent works.-Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.-Additional 6 month on Interim period Show less

Noida, Uttar Pradesh, India

- Handled customer queries over call as a customer executive in different skills (Primary / Large appliances / Prime ) and medium(Call / Chat / Email)- Complete 2 project:- EZCS Return less Refund, Customer Refuse Delivery- Report issues with tools and software to the development team when necessary.- Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.

Master Of Business Administration - Mba, International Business, Cgpa 7.48

Bachelor Of Science - Bs, Computer Science