Manjil Giri Email and Phone Number

• IT Pre-check of Installation and configuration of PCs, clients, servers, printers, and network equipment.• Monitor cases in Ticketing tool queues and Update Log notes in ticketing tool.• Installations, Movement, Transfer, surrender of Desktops/Laptops/ Thin Client, Printers, Scanners.• Reimage the client’s computer.• Assisting the Remote Engineer via Team-Viewer.• Troubleshooting issues related to Hardware, OS, Standard Office Suite and Browsers.• Hardware support to Desktops, Laptops, Thin Clients. First level support to Printers, Scanners and Multi-Function Devices.• Pre-checking the docking station, power cables and HDMI Connection at client’s workplace.• Test and make reports of Wi-Fi Signal strength Inside the peripheral of client’s office.• VPN and Microsoft O365 tests.

• Providing remote support to all our Internal Employees (Working on site or remotely).• Monitored business applications via remote desktop.• Worked with end users resolving their software and hardware issues in efficient manners.• Procure/Configure and install PCs, network printing devices, peripherals, and software, including physical attachment of equipment to network.• Manage desktop protection utilities and provide immediate response to outbreaks and new security updates.• Handling incoming queries and help requests from end users.