Manjit Kaur Email & Phone Number

Dubai Silicon

• Setting up business parameters in production and UAT environments: Core banking applications (Finacle and Flex cube). Surround systems and applications - CAPS, CPPS, Insurance Direct Debit, Cross Sell, Debit card registration E-forms, IVR, OTPmgmt, SAS-AML, Firco soft etc. o Card systems – Prime 2,Prime 4,Online ,Fraud guard, KMS, Multi card embossing, Collis.• Ensuring the configurations are adhered as the defined and agreed process. Analysing & implementation is performed by adopting an integrated approach catering to Business requirement, regulatory directive, system enhancements, system controls.• Continuous support provided to teams on queries/clarifications related to day to day operations on the setups. Managing the Help desk tickets assigned to team and monitoring the closure within the SLA’s agreed as per the timeline defined.• Identify problem areas proactively & suggest measures to mitigate the same and improve operational efficiency. Presentation to senior management and CIO on the man-days support to Projects, BAU and Business teams on a half yearly basis to measure the capacity planning of the team.• Ensuring the team members are cross trained which gives an exposure and adds value to their skill set and work experience. Regular update of Governance documents to ensure no audit issues are highlighted related to change management process.• Participated in Internal and External audit reviews of the parameter process and consistently achieved satisfactory results for the past 6 years. Managing resources e0ciently. · Supporting Projects and allocation of resources as per the budget.

Dubai Silicon Oasis

• Smoothly managed the parameter set ups during the Core Banking project Go-Live. Arranged walk through sessions with various teams and ensured the business sign o: for all parameter configurations was in place prior Project Go-Live. • Assistance provided to the Data migration team for the BPD configurations related to master set ups, synchronization of master parameters from Finacle with other surround systems. • Managed the audit review for Core banking project from parameter perspective. Liaison with business and Operations to perform clean ups in legacy/surround systems change as part of migration.• Alignment of the roles and responsibilities within various teams and ensured the activities /menus assigned to relevant teams prior Core Banking Project Go-live. Streamlined the configuration management process for the bank application systems and sought agreement with key business stakeholders for parameter maintenance in these systems.• Introduced parameter change management process and followed with due diligence for parameter implementation in production. Providing alternative solutions for parameter to projects, business users to meet the business requirement. • Provide support to UAT Teams for parameter configurations in various UAT environments.• Supported the retro fitment of Finacle parameters in production and ensured clean reconciliation report during Flex cube Project Go-live. Successfully completed 100% error free data during the retro- fitment for the Islamic Banking Flex cube implementation.

Dubai Silicon Oasis

• Integral Part of the Data Migration Team in the Core Banking Unit. · Assist PM/Stream leader in taking the approvals on key business decisions from the stake holders.• Assisted the vendors during the mapping stage and validate the field mapping done by the vendors. To provide support for the BPD related activities and ensure the legacy system codes are correctly mapped to the new codes in Finacle.• Coordinated with the business units on migration related data clean-up activities and data enrichments based on the Core Banking Requirements.• Provided the Reconciliation report requirements for the migrated data and arrange for the sign o: by the key stake holders.• Presentation done for Infosys to detail the current process followed in RAK Bank for various modules during the discovery phase. • Assisting in rationalizing the requirements which had been customized and the process to be handled in Finacle. Review of the detail Business requirements to Finacle with regards to the functionality

Al Ramool

• Documentation checks of Personal and Company Accounts and ensures procedures are followed with the Bank Policy and Central bank.• Decision making with less involvement of superiors.• Authorization of Account opening, Images, Debit Cards inputs, Internet Banking and the Cheque Books in the system.• Preparing of SCR’s and Test Plans for the System Changes and performing the UAT for any system Updates related to Operations.• Handling and solving the Customer issues relating to Internal and External Customers and provide Training to new Staff joined in the departments / Units whenever required.• Checking of Reconciliations of Suspense Accounts. Updating of Bank operating procedures and preparations for Audit Checks.

Central Operations, Al Ramool

• Documentation checks and Authorization of Personal Accounts and ensures procedures are followed with the Bank Policy and Central bank.• Handling and solving the Customer issues relating to Internal and External Customers.

Central Operations, Al Maktoum

• Complete process of Account Opening inclusive of Checking and Authorizing Images, ATM card and Cheque Books, Reconciliation of Suspense Accounts.• Managing the Staff in an efficient manner and ensure no Lapses are faced within the Department.

Central Operations, Al Maktoum

• Handled all the activities like Account Opening, Salary Processing, Address Updates, Fixed Deposits, SI’s, Internal Transfers, PDC’s, BO’s , handling of Remittances and Verification of the Technicalities on all the inward Clearing Chq’s with approx. 250 cheques on an average basis.

Al Maktoum Branch And Dubai Lamcy Branch

• Handled all activities like Account Opening, Salary Processing, Address Updates, Fixed Deposits, SI’s, Internal Transfers, PDC’s, BO’s , handling of Remittances and Verification of the Technicalities on all the inward Clearing Chq’s with approx. 250 cheques on an average basis.Handled all the front office activities, customer handling services.

Deira, Dubai, United Arab Emirates

• Ensured seamless quality standards across all the customer touch points.• Expertise in Operational services - Internal transfers, Salary Processing, clearing cheque deposits, Fixed Deposits etc.• Carried out temporary role in Trade Finance dept. in preparation of invoices and Administration activities in HR dept.