Praneem Subba Email & Phone Number

Dubai

Personal loan Specialist

 Prepare and process HoReCa orders and RFQ received through telephone,email and WhatsApp Tracking the sales and orders on the online ecommerce platform www.avantcha.com Sales support by preparing quotes, proposals, invoices, and payments follow ups Keep track of stock in hand and generate weekly reports of low stock Liaison and tracking the movement.

Dubai, United Arab Emirates

 Handled inbound customer service calls with 97% satisfaction score. Outbound calls to support high-value clients and business leaders to assist with their overall business needs. Retained consumer memberships through the utilization of sales tools and resolving their issues. Provided email support using Zendesk and outlook platforms Coordinated with.

Darjeeling, West Bengal, India

 Managed day to day administrative work at the organization’s Head office. Interacted with Govt. of India officials regarding government initiated schemes and benefits. Organized student welfare and counseling events at schools and colleges. Increased the membership base by 15% through enrollment drive at schools, colleges and village Levels..

New Delhi, Delhi, India

 Sucessfully streamlined and implemented “Project-Jandrugs” an outsourced backoffice business. Prepared project-based training manuals and handouts in coordination with the clients. Conducted CRM and product knowledge training for new outsourced projects. Planned work schedule for round the clock operation and chalk out a weekly assignment for the.

Noida, Uttar Pradesh, India

• Managed a team of 10 customer service associates and set the standard as per company policy.
• Handled the overflow of inbound calls for Fingerhut an ecommerce retail portal.

Delhi, India

• Handed in bound Technical Support calls for Compaq Laptops
• Warranty verification and up sales.

Master Of Business Administration - Mba, International Business

Executive Mba, Business, Management, Marketing, And Related Support Services