Praneem Subba Email & Phone Number

Dubai

Personal loan Specialist

 Prepare and process HoReCa orders and RFQ received through telephone,email and WhatsApp Tracking the sales and orders on the online ecommerce platform www.avantcha.com Sales support by preparing quotes, proposals, invoices, and payments follow ups Keep track of stock in hand and generate weekly reports of low stock Liaison and tracking the movement of new stock with the Tea Center DMCC production team Coordinate with all shipping partners Aramex, DHL and Ahoy for domestic and international shipments Coordinate the daily office activities and operations with the packing, delivery and counter sales team. Handle all service providers,maintenance and housekeeping agencies. Manage the petty cash and payment for office supplies purchases

Dubai, United Arab Emirates

 Handled inbound customer service calls with 97% satisfaction score. Outbound calls to support high-value clients and business leaders to assist with their overall business needs. Retained consumer memberships through the utilization of sales tools and resolving their issues. Provided email support using Zendesk and outlook platforms Coordinated with the payment gateway partner to resolve failed payments. Worked alongside Head office to coordinate and implement new updates. Prepared team weekly roster and keeping track of sick leave and annual leaves through HR portal. Keep track of computer maintenance, housekeeping and general office supplies. Provided all round administrative support as assigned by the Managing Director

Darjeeling, West Bengal, India

 Managed day to day administrative work at the organization’s Head office. Interacted with Govt. of India officials regarding government initiated schemes and benefits. Organized student welfare and counseling events at schools and colleges. Increased the membership base by 15% through enrollment drive at schools, colleges and village Levels. Coordinated the activity of district-level office to Central Head office. Collection of membership fees from individuals and from branch office levels. Assisted the central board members to prepare the 2015 annual report.

New Delhi, Delhi, India

 Sucessfully streamlined and implemented “Project-Jandrugs” an outsourced backoffice business. Prepared project-based training manuals and handouts in coordination with the clients. Conducted CRM and product knowledge training for new outsourced projects. Planned work schedule for round the clock operation and chalk out a weekly assignment for the team. Analyzed and maintained database as per the targeted business area for maximum output. Full resource management, performance, training and development responsibility. Interviewed and selected new team members for projects.Team Leader Business Development July 2004 to Jan 2008 Managed a team of 24 Telesales executive and keep track of daily ,weekly and monthly KPI’s Communicate with clients who have escalated issues to determine the beneficial resolution and ensuretimely follow-up to verify that complaints have been addressed and satisfied. B2B outbound lead generation for Rogers Canada business phone line and internet connection. B2B out bound lead generation for website development,Ecommerce and SEO Trained, supervised and evaluated staff, enabling them to improve skills and achieve monthly objectives. Monitored live calls to maintain the highest level of call quality and product knowledge.

Noida, Uttar Pradesh, India

• Managed a team of 10 customer service associates and set the standard as per company policy.• Handled the overflow of inbound calls for Fingerhut an ecommerce retail portal.

Delhi, India

• Handed in bound Technical Support calls for Compaq Laptops• Warranty verification and up sales.

Master Of Business Administration - Mba, International Business

Executive Mba, Business, Management, Marketing, And Related Support Services