Manjot Kaur Email & Phone Number

Canada

•Provide administrative support to the managers and office staff team and ensure that administrativematters are organized and dealt with in a professional manner.•Input pick up BOL’s and update POD’s.•Reports: POD reports – following up on PODs Make sure PODs are imaged.•Log customer interaction consistently and accurately in AS400 and Truckmate.•Create manifests, verify the weight for all LTL loads, load trailers, ensuring thatthe number of boxes/ shipments, weight and dangerous goods information iscorrect and complete.•Prepare manifests for trucks crossing from Canada to US border and vice versa•Assist drivers with preliminary paperwork information such a bill of lading, tripenvelops and border crossing procedures.•Input skeleton bills into the system ensuring that all critical information is input, enter commentsregarding damages, shortages and ensure required signatures are present.•Gather, enter, and update data to maintain software database on daily basis asappropriate, establishes and maintain files and records.•Dispatch some night runs/shifts, and extend vacation coverage for dispatch.

Woodbridge, Ontario, Canada

•Developed and maintained store filing systems and records using Sage 50.•Scheduled appointments, processed expense reports.•Installed new accounts, follow up with customers.•Processed of all types of high volume incoming and outgoing mails, UPS, FedEx, Purolator, privatecouriers.•Answered and directed phone calls.•Prepared and monitored invoices.

Woodbridge, Ontario, Canada

•Conducted sales activities and built relationships with customers including promoting andrecommending products, plans, or installation services that match customer needs, achieving a morethan 98% in customer satisfaction rate.• Performed order management duties such as entering new orders for customers, reaching out tovendors on special orders, tracking and fulfilling orders, and resolving issues•Provided excellent customer service through regular follow ups on completed orders to ensurecustomer satisfaction, and assisting customers as needed.•Formulated and executed compelling seasonal sales promotions, resulting in over 30% increase instore sales for five consecutive months.

Brampton, Ontario, Canada

•Supported office staff by processing correspondence, documents, and reports.•Scheduled meetings and appointments.•Answered incoming calls and directed messages to correct party.•Filed and retrieved documents and entered company data and metric into databases.•Filtered incoming calls and emails escalating only highest priority inquiries to executive leadership

Mississauga, Ontario, Canada

•Processed payments, and ensure the maintenance of a clean, tidy and welcoming atmosphere for customers.•Enabled new employees to become productive by providing them with training and support.•Provided technical guidance, training, and staff development for the Customer ServiceRepresentatives.•Provided feedback and coached to ensure call service and call quality goals are met daily.•Promoted a superior, customer focused environment by managing the efficient delivery of quality service to customers.