Responsible for planning, designing, and overseeing projects, as well as managing and supervising engineering teams. Also taking care of scrum teams and playing a volunteered scrum master role including handling standups, sprint planning, retrospectives and sprint end Demos etc..

Responsible for Avaya Workforce Engagement Select releases monitoring from requirements phase, product enhancements, addressing Customer GRIPS, planning scrums, development, testing, security scans like Qualys, Legal scans like Blackduck and release process to publish the software.Worked in Microsoft Azure to enhance Avaya workforce Engagement Select to support cloud platform. Involved in IaaS, creating windows VMs for AWES installations, networking, scaling, High availability, Disaster recovery and Azure blobs.Responsible for and handled Customer escalations and managed Tier 4 Team providing on time customer problem resolutions and maintain the SLAs. Provided good customer satisfaction in handling Critical escalations and received appreciations.

Responsible for monitoring, inspecting, and proposing measures to correct or improve final products and processes in order to meet established quality standards. Prepared the best Test strategies and Test plans for the workforce engagement product. Guided the team to add automation to the product. Exhibited skills in Statistical analysis. Problem-solving. Industry-specific technical knowledge. Also took up responsibilities on customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making, and relationship management. Lab development and maintenance of Avaya products like AES, CM, SMGR, SM, POM, AACC, ACCS, IPO, IPOCC, SBC, etc.. including installations, upgrades, migrations, etc.. for Interop testings.Worked on VMWare EXSI in creating lab servers for Windows and Linux environments and maintaining them for development and QA lab purposes.Worked on Amazon Web Services, in creating and maintaining E2 Instance creation, Fleets, Bundles, Images and custom workspaces.