Manjula Sharma Email & Phone Number

Experienced consultant with 17 years of professional IT experience including 11+ years in implementing the Salesforce.com CRM platform. Skilled in configuration and communicating effectively with stakeholders.Exposure in sales/service cloud implementations with the promotion of SFDC best practices. Result-oriented experience in people management, team building.Played a key role in setting up remote BA practice, defining processes to collaborate with Onshore counterparts, growing and building the team, and managing quality deliveries.Extensive exposure to all phases of the Project: requirement/user story gathering, story confirmation, process mapping, design task, participated solution design, task creation, functional design documentation, test scenario, and test scripts to test execution.Extensive work experience in Test Planning, Team building, Resource Planning, Proficient in testing methodologies, setting up test processes, guidelines and their practical implementation to ensure quality deliverable Served clients in a multitude of industries, including: Communications, Healthcare, Media & technology, Supply Chain Management and Financial Services.Certification: - Salesforce Certified Field Service Lightning Consultant- Salesforce.com Certified Sales Cloud Consultant- Salesforce.com Certified Service Cloud Consultant- Salesforce.com Certified Force.com Administrator (DEV 201)- ISTQB Foundation level certified

Listed skills include Manual Testing, Test Cases, Test Planning, Test Automation, and 17 others.