Manjunath C S Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

1. Handling Module and responsible to introduce new methodology and drive gamification2. Responsible for the retail field force productivity engagement across the functions within the organization – Retail Measurement Services / Retail Establishment Services3. Responsible for End-2-End platform development from concept requirements  build  testing and deployment by prioritization and monitoring of progress at each phase to deliver on time, functional solutions to the business (vendor management)4. Communicating & provide training across global and regional/local teams proactively5. Responsible and active participation for business decisions to ensure most impactful ROI for each area of development for the module and managing the deployment timelines and mitigate against any slippages

Bengaluru Area, India

1. Served as Domain Expertise in Telecom Analytics & Business Intelligence Solution for Campaign, Loyalty and Gamification Program2. Precisely capture business problems, value drivers, and functional/ non- functional requirements3. Work on business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan (UI sketch work with Product Development & Implementation)4. Translate business requirements into functionality and assess the challenges, feasibility, opportunities, and business impacts of various solution options5. Recommending upgrade products, integrating new systems and processes with existing ones and enhance existing relationships6. Design & Implement of new reports alongside discussing with operators on formulae/logics and get it developed from product development team for automation and conduct user acceptance testing (UAT)7. Applying Best Practice from the Past Domain Expertise (assisting with some business use cases)8. Translate or Design from the business impact and insights with new customer segmentation9. ROI – Conduct Cost/Benefit analysis10. Work closely with technical team and other internal colleagues to meet customer (client) needs.

West Africa & India

1. Provide consulting, independent services in areas relevant to a particular product or services by aligned to the business targets and objectives – drive revenue & Numbers2. Provides recommendations for improving technical process and documentation, study reports, white papers, and general correspondence responsive to customer requests3. Evaluate and monitor closely on the new products and services post commercial launch4. Ensure a robust offer and incentive strategy is in place to drive portfolio objectives cost effectively and with usage budgets5. Handled with solid analytics to large telecom operators on Pre-N-Post data analysis, Subscriber Profile Segmentation6. Creation of new reports in the Report Builder using the raw formulae given by the customer and get it developed from product development team for automation

Lagos, Nigeria

1. Suggest New Campaigns and Base Segmentation development and execution for revenue enhancement.2. Responsible for activation, balance build, usage, cross sell, retention and revenue realization in line with the target3. Prevent Churn & Identify for Dormant customer’s movement and running Churn Retention Program proactively at different time interval.4. Pre N Post subscriber movement impact analysis on the campaign executed and revenue analysis with cost per contact.5. Training & Demonstration of new features to the Clients on NEON Promo Engine. 6. Responsible & Monitoring for Day 2 Day Operational & Campaign executed from Marketing Operational Executives.7. Achieve Revenue Target MoM and share the revenue impact analysis with operators.8. Supervise on Invoice rising & Payment Collection from the Operators in time.

Bangalore, Karnataka

1. Usage & Revenue Mining for Prepaid Customers.2. Analyze of ARPU & Revenue Trend, Product Performance.3. Day-2-Day Segmentation of Base for Campaign Management. (Voice & Data)4. New Product Development & coordinate for E2E testing & execution along with PM.5. Pre N Post Impact analysis for Voice & Data based on their Profile, Age on Network.6. Responsible for Day 2 Day data processing and ware housing.7. Plan, Prepare & Execute reports on daily/weekly/monthly basis.8. Develop and Train the team members and supervise on their daily responsibilities.

Bangalore, Karnataka

1. Work along with Sales & Service across all verticals (Pan India) to develop & implement systems, metrics, strategic outputs, reports & work around with action plans for Sales & Service Support on the Field.2. Executed Day 2 Day as a Techno-Functional Business Analyst for Sales & Service application development & active participant for improving the functions. (Siebel V-7.8)3. SPOC & Interact with IT Team for developing Siebel & Business Objects application.4. Interact & Coordinating with multiple functional heads and collecting the required information and ensure the delivery is happened in systems requirement supporting to Sales & Service.5. Analyze the business process for Sales & Service Operations and suggest the better efficiency.6. Responsible for all New Development & prepare Training module for support staffs & front end users for Pan India Operations.7. SPOC for Piracy Check & Prevent.

Bangalore, Karnataka

1. Market mapping on expansion of AirTel Broadband Telephone Service Network a.a. Monitor Field Survey activities from External Agencies.b. Market Mapping/Verifying on Lead Data on No Network & Non Connectable areasc. Co-ordination with Sales Team (AES/Corporate) for business planning & network execution.2. Collate information from feedback received from Sales Team & PMS (Lead Generation) and scrutinize on the customer profile for network expansion plan.3. SPOC for Corporate & STD/PCO Segment for product education on need.4. Control of Escalations, Repeat Calls & improve the TAT on Customer Services Related.5. Retention activities for Corporate & STD/PCO accounts.6. Quality Audit Officer for the Service Installation of Broadband & Telephones.

Education record

Education record

Education record