Manjunath Gopal Email & Phone Number

Bengaluru Area, India

 Recruited as Sr Travel consultant in BCD Travel for Boeing Team. Due to Internal changes ,moved to BCD Travel for CTSS-Online Team. Operations for delivering High quality support to achieve business targets and requirements. Working on Multi GDS Apollo and Sabre. Issuance of straight tickets for reservations. Issuing tickets using the funds i.e. Ticket on File. Processing exchange, re-validation or reissue of itinerary. Calling airline for any reissues, re-instate or any ticket related queries. Calling airline to ticket Southwest reservations and few Non-Arc carriers. Booking Hotel, Car, Limo and Amtrak over the GDS and calls through the vendors if required. Booking Hotels through Trip Source. Invoicing Amtrak reservations and other Non-Arc invoicing. Working on Airline Schedule changes. Mentoring new hires. Took up skill training for a batch.

Banglore

Profile: Process expert for fulfillment process (Agency ticketing)Key Responsibilities:• Supported the fulfillment services in 24/7 environment for accounts like - Expedia, Egencia, JAL & Hotwire (ticketing, exchanges, refunds , error research and payouts) • Handling/Supporting Outbound calls/back end ticketing for JAL accounts.• Clearing queues before deadline and maintaining 1 hour SLA for Egencia and Egencia Canada functions.• Assisted process manager to facilitate and implement process improvement ideas to offer better services to client.• Maintaining quality and achieving the set targets (SLA) as an individual & as a team.• To ensure delivery quality is always green as per the SLA • Lead and motivate team to facilitate achievement of SLA and to exceed customer expectation.• Ensure delivery quality is above the agreed upon mark i.e. 99%.• Mentoring, Motivating, and guiding the team towards success and performance improvement.• Coach and provide feedback to the team for effective performance management.• Meeting my efficiency level & my quality was my main goal & responsibility.

Bachelor'S Degree, Accounting, A+

High School, Higher Education/Higher Education Administration