A result oriented professional with over 9+ Years of experience in Underwriting, Loan Processing, Training & Development, People management and Team Management in US Mortgage & Transfer agency. Have the most in-depth knowledge of US mortgage rates and pricing, collateral underwriting, and credit and income underwriting. Deftness in setting out quality standards for various operational areas and implementing quality systems & procedures to facilitate a high-quality customer experience, while adhering to the SLA. Adept in providing guidance and leadership to large teams in accordance with specified programme objectives. In-depth knowledge of day-to-day operations in all types of credit business with rich experience in handling teams and designing new strategies to win in the market. Exceptional communication & mentoring skills with distinguished abilities in leading teams for developing business continuity plans, procedures and service standards for business excellence. Maintaining a workforce management platform to ensure that service levels and productivity targets are met. Providing all workload forecasting and staffing planning in order to meet service goals. Creating and publishing operational reports. Analysing the operations of a process to understand weaknesses and strengths to identify opportunities to increase efficiency and make process improvements. Analyzing workforce performance and making staffing changes to ensure that quality and productivity are improved. Performing advanced root cause analysis to determine areas of opportunity as well as strategic recommendations to leadership.