Manjunath S Email & Phone Number

Bengaluru

Healthcare IT Consultant with 14 years of experience in US HealthCare• Epic certified in Healthy Planet Analytics & Clinical Build. Certification # 381809583• Handling Dragon Team, SER Team, & POP Health team.• Tower Lead for Clinical Apps • Preparing the shift roster and on call roster for the team.• Handling all client escalations.• Project Lead: Managing the offshore team's day to day activities like Roster preparation, on call schedule, WSR, MSR, SLA status calls… Show more Healthcare IT Consultant with 14 years of experience in US HealthCare• Epic certified in Healthy Planet Analytics & Clinical Build. Certification # 381809583• Handling Dragon Team, SER Team, & POP Health team.• Tower Lead for Clinical Apps • Preparing the shift roster and on call roster for the team.• Handling all client escalations.• Project Lead: Managing the offshore team's day to day activities like Roster preparation, on call schedule, WSR, MSR, SLA status calls, Daily Ops call etc.• Manage teams of business analysts, assign and review their works.• SPOC for all escalations. Show less

Bengaluru, Karnataka, India

Managing The Allscripts Team• Resource planning & Shift & On call Roaster Management.• Security Access Provisioning to all SCM users • Monitoring the INC’s/SR’s queue and assign it to the team.• Closely monitor the Backlog of all INC’s & SR’s and make sure there is no SLA breach.• Assisting team with the complex issues till the issue resolution.• POC for all the escalations.• Creating WSR’s and MSR’s for the Management.• Conduct Daily SCRUM meeting with the team… Show more Managing The Allscripts Team• Resource planning & Shift & On call Roaster Management.• Security Access Provisioning to all SCM users • Monitoring the INC’s/SR’s queue and assign it to the team.• Closely monitor the Backlog of all INC’s & SR’s and make sure there is no SLA breach.• Assisting team with the complex issues till the issue resolution.• POC for all the escalations.• Creating WSR’s and MSR’s for the Management.• Conduct Daily SCRUM meeting with the team • Attend the Daily SDM meeting and provide the update on the team’s progress to the Client.Leading a team of 25 people currently. Creating and Submitting DSR’s, WSR’s to management. Handling team meetings. Attending Client Calls for requirement gathering. Show less

Bangalore

• As a Lead: Managing the offshore team's day to day activities like Roster preparation, on call schedule, WSR, MSR, SLA status calls, Daily Ops call etc.• Managing a team size of 8 members supporting McKesson Paragon and Horizon suits of application• Incident Management, Requests & Change Management Projects for Paragon HIS, Horizon Clinicals, Tsystem ED IS, & OptimisPT

Bangalore

• Has Expertise in Clinical Order Set builds • Implementing/installation of version upgrade on Test and Live environment of middleware servers like N-Tier & Web servers etc.• Providing on-call support for most of the McKesson Paragon and Horizons Suits of Applications.

• Providing on-call support for most of the McKesson Applications. • Creating/modifying Assessment Build in Paragon Clinical Care Station.• User security provisioning.• WI Functional testing, post implementation support of various modules.• Monitoring all the HPF servers and services• Weekly scheduled maintenance/reboot of the HPF servers.• Trouble shoot on the various HPF related issues.• Creating the users in HPF.• When the docs… Show more • Providing on-call support for most of the McKesson Applications. • Creating/modifying Assessment Build in Paragon Clinical Care Station.• User security provisioning.• WI Functional testing, post implementation support of various modules.• Monitoring all the HPF servers and services• Weekly scheduled maintenance/reboot of the HPF servers.• Trouble shoot on the various HPF related issues.• Creating the users in HPF.• When the docs are not flowing from HPF to Paragon this causes critical issues, then have to bounce many services in a sequence and reboot the HPF servers if required. Show less

Bengaluru, Karnataka

• To coordinate with the onsite team, consultants and offshore team as point-of-contact pre and post go-live of the hospital. • To take initiative in multiple requests based tasks with strict deadlines.• Perform monthly FDB (First Data Bank) upload which consists of updated formulary drugs for pharmacy department. • Working closely with users and application vendors on issues related to different modules and researching on problems to find a solution for its complete… Show more • To coordinate with the onsite team, consultants and offshore team as point-of-contact pre and post go-live of the hospital. • To take initiative in multiple requests based tasks with strict deadlines.• Perform monthly FDB (First Data Bank) upload which consists of updated formulary drugs for pharmacy department. • Working closely with users and application vendors on issues related to different modules and researching on problems to find a solution for its complete resolution.• Client interaction, in terms of understanding the requirements and then documenting the requirements for further processing, which includes troubleshooting and resolving the issue.• Functional testing, post version-upgrade of various modules.Client: A leading hospital in FloridaRole: McKesson AnalystAccountability• Monitoring and fixing the application servers in production and non-production environments as part of the On-call staff.• Performing the drug formulary updates for the following McKesson applications:• Horizon Meds Manager• Horizon Clinical Infrastructure• Pathways Healthcare Scheduling• Monitoring and fixing the interface engine (Cloverleaf) used by the hospital.• Responsible for providing second and third level support for multiple applications for large US based healthcare systems. Application Maintenance, Server Monitoring. Applications include McKesson Paragon & Epic. Hands on experience in various HIS applications like- McKesson Paragon, Eclipsys, etc. Show less

• This mainly involves working knowledge of SCM applications. Job involves creating new user accounts for patients, RN, Lab technicians etc. Giving them the access to admit, place medical orders, discharge, view the patient’s info, and place lab orders. We have the rights to change their rights like resident physicians become attending physicians.• The job mainly involves creating the new user accounts for the patient s, RN, lab technician’s and giving them the security rights depending on… Show more • This mainly involves working knowledge of SCM applications. Job involves creating new user accounts for patients, RN, Lab technicians etc. Giving them the access to admit, place medical orders, discharge, view the patient’s info, and place lab orders. We have the rights to change their rights like resident physicians become attending physicians.• The job mainly involves creating the new user accounts for the patient s, RN, lab technician’s and giving them the security rights depending on their specialty and entity they are working for. Once the doctor is no more working, we will deactivate all his rights. Whenever the doctor moves to different departments, he will be given different rights as per client request we do change their rights.• Creating of User defined data dictionary, forms, communication rights, order sets etc in the production environment.• Knowledge in entire SCM application and have the basic understanding of HL7 engine and interfacing. Error monitoring and Documenting. • Knowledge of using Express Load and Unload (Bulk Loaders)in SCM• Solving the various change requests raised by the client.• Resolving the help-desk tickets requested by the users at the client place.• Working on Discharge(D/C’s) using McKesson’s Horizon’s Meds Manager, which is computerized physician order enter (CPOE).• To perform error free in all our responsibilities & accountabilities of the department like planning, staff supervision and minimal complaints on team.• To always render a Quality performance and to maintain specified Quality Standards set by our client and relationships are maintained from concern project leads/heads. Show less