As a Tech Merchandise Manager at London Drugs, I oversee the online and in-store sales of technology products, ensuring customer satisfaction, quality assurance, and profitability. I work with a team of sales associates, field specialists, and vendors to deliver innovative and competitive solutions that meet the needs and preferences of diverse customers.I have a strong background in computer science, retail, and business analysis, with a Bachelor of Computer Science from Guru Nanak Dev University, Amritsar and a Certification in Applied Business Analysis from University of Manitoba. I leverage my skills in customer relationship management, marketing programs, and process improvement to optimize the performance and efficiency of the tech merchandise department. I am passionate about learning new technologies, enhancing customer experience, and driving growth and innovation in the retail industry.