Performed Web-based testing of payroll related application modules.- Responsible for testing (Smoke, Blackbox, Regression, integration, functional & GUI) the solution before releasing it to production.- Worked as part of an agile team to write high-quality test cases, test plans, and related documentation using JIRA and Confluence.- Performed API testing using Postman and Swagger.- Performed backend database testing in MSSQL environment including validating stored data, procedures, triggers, and jobs.- Discussed business needs, identified regression test items, designed and reviewed test cases, uploaded to JIRA, and executed at each release.- Worked closely with Business Analysts and Business Owners while taking business requirements and designed test plan and test strategy.- Proactively resolved projects impediments by participating in daily scrum meetings with the agile team and achieved seamless project delivery.- Documented test results, recorded bugs, and defects found in JIRA.- Helped development team in diagnosis and replication of product defects and bugs.- Managed JIRA tickets: Identified requirements, created user stories/Epics, tracked progress, logged and closed bugs.- Actively represented QA in scrum activities such as product backlog refinement, sprint planning, sprint estimation, daily stand-up, sprint retrospective, and sprint reviews.- Conducted peer and internal review to standardize QA Artifacts; presented to QA Manager and distributed to managers associated with the project for rollout.- Mentored & coordinated functional system integration, and user acceptance testing (UAT) for multiple project phases; reviewed the state of quality and defects for application under test.- Documented modification requests for all the defects detected and tracked the defects fixing process to closure.

Coordinated with Level 1 technical support specialists to take over calls outside their level of support.Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length.Escalated support desk tickets to Level 3 in the most crucial circumstances and after considerable time had been spent on a single ticket.Handled tickets on CRMOnboarded and trained all incoming junior tech support specialists.

• Automated tests both for Desktop and web based application.• For web application, worked on automating front-end test cases using Cypress (with typescript) and backend server using Rest-Assured library in Java (TestNG).• Worked on creating and executing functional, integration, regression and performance test plans in TestRail.• Reviewed database test cases per assigned requirements to validate reports by retrieving data with complex SQL queries from oracle database. Performed bug reporting using JIRA.• Created the Performance Testing Framework using Locust in Java (Locust Library (Java)) and Docker for distributed load.• Performed Data driven testing using Selenium WebDriver and Java functions which read data from property and XML files. Tested compatibility of application for dynamic and static content under various cross browsers using HTML IDs and XPath in Selenium. Involved in API testing using SoapUI.• Created GitHub workflows for new apps in the Angular node js framework and tests.• Reported and tracked defects and bugs in JIRA• Added API and UI tests with implementation of every new feature.• Helped developers in debugging the failed tests for their pull requests on GitHub.• Direct interaction with clients/distributors during on-call service to resolve specific issues• For Desktop based product, automated tests using Silk4J (with Java) and Rest-Assured library for testing embedded chromium browser functionality.• Used Page Object Model, UI Mapping, and CSS Selectors as a part of Framework. • Automated the process of running tests on Jenkins immediately after new product build is out and ready.• Regular participation in daily scrum, sprint planning, effort estimation and release planning meetings.

• Sound knowledge of providing technical support as part of a corporate information technology department• Profound knowledge of identifying and troubleshooting PC hardware and software issues• In-depth knowledge of supporting users in an Active Directory environment• Skilled in supporting MS Office365• Excellent analytical, problem-solving, decision-making and conflict resolution skills• Thorough knowledge of troubleshooting network connectivity issues LAN, WAN and VPN• Excellent written and oral communication skills• Ability to escalate issues appropriately• Ability to organize workload and multi-task and prioritize work effectively