Manuel Leo L. Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

United Arab Emirates

Ncr - National Capital Region, Philippines

Ncr - National Capital Region, Philippines

Phonebanker & Helpdesk Tasks:Provide high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact.Responsible for mentoring peers and new members in the team.Acts as mentor to new joiners as required.Handle escalations and take appropriate action in response to customer enquiries.Provide relevant reports to management on a daily basis with regards to the performance of the business unit against the expected… Show more Phonebanker & Helpdesk Tasks:Provide high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact.Responsible for mentoring peers and new members in the team.Acts as mentor to new joiners as required.Handle escalations and take appropriate action in response to customer enquiries.Provide relevant reports to management on a daily basis with regards to the performance of the business unit against the expected service levels.Responsible for achieving individual targets and or sales goals while maintaining quality, security and compliance.Provide excellent customer service and effectively promote and cross-sell the bank’s range of products.Deliver what is promised in line with the customer’s expectations.Collecting and analysing data to provide visibility on service levels of the business unit. Show less

Ncr - National Capital Region, Philippines

Responsible for analysing Loan Accounts, issuing pay off statements to borrowers and collecting payments over the phone especially for those delinquent accounts.Providing better customer service to borrowers and answering customer queries regarding their loan account.Escalating proper issues to relevant department for immediate resolution.Processes collection calls and skip tracing in a fast paced goal oriented collections department.

Ncr - National Capital Region, Philippines

Providing customer service regarding collection issues, process customer payments and refunds, process and review account adjustments, resolve client discrepancies and short payments.Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small and big balance write offs, customer resolutions and processing credit memos.