Manmeet Singh

Manmeet Singh Email and Phone Number

Global Operations Manager | Business Manager | Service Delivery | Team Manager @ Schnell Technocraft
Manmeet Singh's Location
Lucknow, Uttar Pradesh, India, India
Manmeet Singh's Contact Details

Manmeet Singh personal email

About Manmeet Singh

PROFESSIONAL SYNOPSIS• Overall 20+ years of experience in multiple sectors varying from IT, Education & Business Management with multiple organisations with different roles of Business acquisitions, Service Delivery, Resource hiring, People Management, Technical Support.• Business development , New acquisitions , Bidding process, Farming business from existing accounts, Relationship building, Account Renewals. • 16+ years of multi-faceted experience in Information Technology function with respect to IT Support, Server, Security, and Network and Systems, ensuring information technology supports the core operations and administration functions within the company as well as client projects. • Hands on experience in managing business process optimization opportunities and advice on appropriate programs. To develop key work streams of the IT programs in close liaison with various departments.• Rich experience in career curve with Wipro Ltd in IT Operation, Service delivery, People Management, Vendor Management and Client Service• To ensure that all IT Programs are delivered in accordance with the corporate approach to project management, including taking the lead on ensuring quality feasibility studies and timelines for the evaluation of any initiatives.• Ensure alignment and Sustainability of IT initiatives in line with the business. Highlights• Experience in Knowledge management, User management, Strategic IT Planning & management, program management, process improvement, Business impact analysis, Quality Audit & compliance, Business development activities/ Opportunity Farming, Resource Management and Training & development• Accomplished IT Management Professional, offering a unique combination of leadership, technical, Negotiation skill and people skills, exercised in small to enterprise-sized environments.• Projection management skills with the ability to quickly assess the needs and develop a strategic plan of attack to meet objectives.An experienced and innovative professional in the area of Education Management, IT Sales Support with more than several years of rich experience in leading teams to achieve success by developing and implementing solutions to meet business requirements

Manmeet Singh's Current Company Details
Schnell Technocraft

Schnell Technocraft

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Global Operations Manager | Business Manager | Service Delivery | Team Manager
Website:
schnelltechnocraft.com
Employees:
3
Manmeet Singh Work Experience Details
  • Schnell Technocraft
    Global Operations Specialist
    Schnell Technocraft Oct 2019 - Present
    Responsible for oversight of the day-to-day people experience globally by ensuring people operations processes and systems run smoothly.Supervise the applicable people operations teammates and workstreams related to,Recruiting and Organizational Growth: Oversee organizational recruitment initiatives to ensure teams are achieving their hiring goals; execute global recruiting strategies.Talent Management: Oversee performance review, talent management, and promotion processes; improve processes according to organizational goals and feedback.Onboarding and Training: Work closely with Regional Operations teammates to ensure they have a great onboarding experience, onboarding and training materials are up-to-date, and receive appropriate training resources throughout their tenure.Compensation: Contribute to reviewing and improving processes pertaining to compensation principles and practices across multiple labor markets; oversee benefit strategy and administration; ensure teammates understand and can access their benefits; manage relationships with external brokers and insurance companies.Organizational Policies, Legal, and Compliance: Oversee creation of new organizational policies and guidelines where necessary; ensure organizational employee handbooks are up to date and compliant in each of the jurisdictions in which they operate; contribute to refining safety & security processes and resources for teammates; organize trainings for relevant team members around compliance issues; coordinate closely with the General Counsel and Finance teams to ensure a coherent approach to risk-mitigation and compliance.
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  • Schnell Technocraft
    Business Development Specialist
    Schnell Technocraft Jul 2018 - Sep 2019
    Lucknow, Uttar Pradesh, India
    Business acquisitions /Key Account Management / Client Relationship Management - Manage relationships with existing and prospective clients to identify and create new, repeat business opportunities.Supporting decision making process of Management by detailed analysis on key strategic issuesValidate Labor laws of regions and accordingly managing contracts.
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  • Wipro
    Program Lead
    Wipro Sep 2014 - Nov 2018
    Lucknow, Uttar Pradesh, India
    Clients handled were : Indian Institute of Technology(Kanpur), Life Insurance Company of India, Sahara, Ruchi Soya, Ordinance Factory Govt of India, Aryavart Gramin Bank, State Bank of India, Sonic Group.Accountabilities Handling Service Delivery across Uttar Pradesh and Madhya Pradesh.New business acquisitions , Farming business from existing accounts, Relationship building, Account Renewals, Bidding process.Process Management: Managing KPI’s, Revalidate Query Codes – SOP’s, Internal OLA signed and local switch team to meet SLA.Conducting team audits on parameters of Service level agreements with clients.Resource Management: With an experience of driving and leading teams on projects.Managed approx 18 + clients from different sectors like Manufacturing, Life Insurance, Telecom, Banking , Government and others. Engaging subject matter expert Team in critical situation; ensuring process compliance guidelines & managing quality controls; drive / participating and coordinating audit readiness and compliance for delivery. Providing solutions to Team Leads/Customers/Service Providers regarding process adherence and identifying areas of possible improvements Responsible for collection & renewal of Business Contracts & Ensuring High gross margins in all accounts.
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  • Wipro Limited
    Operations Manager
    Wipro Limited Dec 2010 - Aug 2014
    Lucknow, Uttar Pradesh, India
    Clients under ‘Facilities Management’ were: Vodafone, ITC, Life Insurance Company of India, Ruchi Soya, Bluestar, Indogulf, Century Paper, Aryavarth Gramin Bank and other IRB accounts.AccountabilitiesOverseeing deliverables such as Helpdesk, Server , Network , Asset, Vendor, Anti-Virus, Mail etc.Generating new business from the existing clients through upgrades, solutions, technical audits, lead generation for sales, etc. Maintaining good service delivery operations with adherence to ISO 9001: 2000 as per SLA, Periodic MIS reports, quality of calls and engineers productivity.Six Sigma project on pain areas identified from the transactions captured at the Service desk. Worked on reducing the TAT for the call resolution and also on the enhancing the SLA’s for the customers. Responsible for the revenues which amounted to around 20 million.Examining data for all the sites resulting in suggestions to the customer for cost reduction, enhanced performance.Conducting monthly performance reviews with all the customers. Managing Engineer development through appraisals, training need identification, employee satisfaction, recruitment of engineers for FM contracts under sustenance stage, induction, arranging for backup resource in case of emergencies, handling operations during implementation stage of FM project.
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  • Wipro
    It Manager
    Wipro Sep 2007 - Nov 2010
    Lucknow, Uttar Pradesh, India
    Customer : Aircel Telecom Role : Circle IT Head for UP(East)AccountabilitiesSupporting complete IT Infra of Customer such as Helpdesk, Server , Network , Asset, Vendor, Anti-Virus, Mail etc.Maintaining good service delivery operations with adherence to ISO 9001: 2000 as per SLA, Periodic MIS reports, quality of calls and engineers productivity.Conducting monthly performance reviews with all the customer. Managing Engineer development through appraisals, training need identification, employee satisfaction, recruitment of engineers for FM contracts under sustenance stage, induction, arranging for backup resource in case of emergencies, handling operations during implementation stage of FM project.
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  • Wipro
    Team Lead
    Wipro Jan 2005 - Aug 2007
    Lucknow, Uttar Pradesh, India
    Clients : HDFC Bank, Axis Bank, Max New York Life Insurance , Aviva, Bluestar, Bharat Petroleum, Aviva Life Insurance, Electrolux.Vijaya Bank, Hutch Telecom.AccountabilitiesManaging teams deputed across State.Reviewing team performance , carry out audits , taking daily/weekly/monthly calls with SPOCS deputed at customers sites. Providing necessary trainings to engineers.Customer review meets.
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  • Ins E-Solutions Ltd.
    Sales Associate
    Ins E-Solutions Ltd. Mar 2002 - Dec 2004
    Lucknow, Uttar Pradesh, India
    Responsibility :Identify customer's need and provide consultancy to pitch in our solutions. Was responsible to explore new customer for Desktop, Laptop and Printers sales.Ensure to convert all products sold to customer under Annual Maintainace Contract post Warranty.Meet out sales targets.
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Manmeet Singh Education Details

Frequently Asked Questions about Manmeet Singh

What company does Manmeet Singh work for?

Manmeet Singh works for Schnell Technocraft

What is Manmeet Singh's role at the current company?

Manmeet Singh's current role is Global Operations Manager | Business Manager | Service Delivery | Team Manager.

What is Manmeet Singh's email address?

Manmeet Singh's email address is ma****@****ail.com

What schools did Manmeet Singh attend?

Manmeet Singh attended University Of Allahabad, University Of Lucknow, Sherwood College, City Montessori School.

Who are Manmeet Singh's colleagues?

Manmeet Singh's colleagues are Vikas Kumar, Siddharth Khandelwal, Aarushi Gupta, Goldy Goswami, Kanika Gupta, Anurag T, Utsav Kumar Budh.

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