Mannat Syan Email & Phone Number

Vancouver, British Columbia, Canada

Key Achievements:Performance Enhancement: Provided updates to leadership on quality metrics, resulting in a 10% improvement in production efficiency.Data-Driven Insights: Developed statistical reports, contributing to a 15% enhancement in overall operational efficiency.Customer Satisfaction: Monitored calls and provided feedback, leading to a 20% increase in customer satisfaction scores.Efficient Onboarding: Created training materials, reducing onboarding time by 25%.Process… Show more Key Achievements:Performance Enhancement: Provided updates to leadership on quality metrics, resulting in a 10% improvement in production efficiency.Data-Driven Insights: Developed statistical reports, contributing to a 15% enhancement in overall operational efficiency.Customer Satisfaction: Monitored calls and provided feedback, leading to a 20% increase in customer satisfaction scores.Efficient Onboarding: Created training materials, reducing onboarding time by 25%.Process Improvement: Delivered training on improved processes, driving a 30% increase in team productivity.Skills Demonstrated:Analytical Thinking: Identified suspicious activities, showcasing exceptional analytical skills.Communication: Demonstrated strong communication skills in delivering feedback and conducting customer outreach.Leadership: Utilized effective leadership and coaching skills to drive a 34% increase in team productivity.Core Values:Ethical Conduct: Upheld the highest standards of ethics and integrity while dealing with sensitive customer information, ensuring strict adherence to security and confidentiality protocols.Innovation: Engaged in collaboration with a focus on innovation to enhance operational effectiveness and drive continuous improvement.Excited to continue making impactful contributions to Progressa's success and driving excellence in quality assurance practices. Let's connect and explore opportunities to collaborate! 🚀 Show less

Toronto, Ontario, Canada

Conducted comprehensive reviews of transactions and receipts over a strategic period of 6 months, showcasing exceptional analytical and critical thinking skills. Identified and flagged suspicious activity with an impressive average of 5 AHT (Average Handling Time) on calls, resulting in a 15% increase in the early detection of potential fraudulent transactions.• Managed a high volume of outbound/inbound calls daily, underscoring exceptional time management and prioritization abilities. This… Show more Conducted comprehensive reviews of transactions and receipts over a strategic period of 6 months, showcasing exceptional analytical and critical thinking skills. Identified and flagged suspicious activity with an impressive average of 5 AHT (Average Handling Time) on calls, resulting in a 15% increase in the early detection of potential fraudulent transactions.• Managed a high volume of outbound/inbound calls daily, underscoring exceptional time management and prioritization abilities. This proactive approach resulted in a 20% reduction in financial losses for affected customers, showcasing adaptability and flexibility in a dynamic environment.• Actively engaged in customer outreach, showcasing empathy and customer service. Contacted customers directly to notify them of fraudulent activity, minimizing impacts through over 60+ outbound/inbound calls every day. This proactive approach resulted in a 20% reduction in financial losses for affected customers.• Upheld the highest standards of ethics and integrity while dealing with sensitive customer information, ensuring adherence to strict security and confidentiality protocols.• Demonstrated effective problem-solving and decision-making in addressing complex fraud cases, contributing to the overall success of the team. Show less

Toronto, Ontario, Canada

Responsible for providing service to unite people across the world through our omnichannel communications systems and bespoke approach by building customer loyalty with genuine empathy, deep product knowledge, by utilizing communication skills, and advanced technology.• Trained, mentored, and motivated employees to maximize team productivity by 34%.• Resolving a high volume of 1500+ calls for customer issues, complaints, and queries using a demonstrated constructive approach.•… Show more Responsible for providing service to unite people across the world through our omnichannel communications systems and bespoke approach by building customer loyalty with genuine empathy, deep product knowledge, by utilizing communication skills, and advanced technology.• Trained, mentored, and motivated employees to maximize team productivity by 34%.• Resolving a high volume of 1500+ calls for customer issues, complaints, and queries using a demonstrated constructive approach.• Ensure adherence to policies for attendance, established procedures for over 80 agents in Production.• Keep management informed on issues and problems and prepared monthly and bi-weekly results and performance reports for over 15 team members.• Developed and oversaw strategies for improving operational efficiency and Average handle time for agents by 24%.• Developed initiatives for process improvement and reviewed and assessed ongoing operations on daily basis with a team of 8 supervisors.• Identified sales opportunities by analyzing incident rate reports and increasing sales by 12%.• Increased product quality analysis stat by 43% over 2 months. Show less

Proficient with coding in Java for designing and implementing Java applications, developing and testing software, and resolving technical issues that occur.• Responsible for the design, development, and management of Java-based applications.• Coordinated specifications and requirements for every project's technical needs.• Developed and altered applications to meet changing market trends and individual customer demands.• Analyzed code and debugged errors to improve system… Show more Proficient with coding in Java for designing and implementing Java applications, developing and testing software, and resolving technical issues that occur.• Responsible for the design, development, and management of Java-based applications.• Coordinated specifications and requirements for every project's technical needs.• Developed and altered applications to meet changing market trends and individual customer demands.• Analyzed code and debugged errors to improve system performance.• Collaborated with quality assurance team to set up scripts, test cases and update automation protocols.• Conducted full life-cycle software development in multiple software environments. Show less