Mannat Syan Email & Phone Number

Vancouver, British Columbia, Canada

Key Achievements:Performance Enhancement: Provided updates to leadership on quality metrics, resulting in a 10% improvement in production efficiency.Data-Driven Insights: Developed statistical reports, contributing to a 15% enhancement in overall operational efficiency.Customer Satisfaction: Monitored calls and provided feedback, leading to a 20% increase.

Toronto, Ontario, Canada

• Conducted comprehensive reviews of transactions and receipts over a strategic period of 6 months, showcasing exceptional analytical and critical thinking skills. Identified and flagged suspicious activity with an.
• Managed a high volume of outbound/inbound calls daily, underscoring exceptional time management and prioritization abilities. This… Show more Conducted comprehensive reviews of transactions and receipts over a.
• Managed a high volume of outbound/inbound calls daily, underscoring exceptional time management and prioritization abilities. This proactive approach resulted in a 20% reduction in financial losses for affected.
• Actively engaged in customer outreach, showcasing empathy and customer service. Contacted customers directly to notify them of fraudulent activity, minimizing impacts through over 60+ outbound/inbound calls every day..
• Upheld the highest standards of ethics and integrity while dealing with sensitive customer information, ensuring adherence to strict security and confidentiality protocols.
• Demonstrated effective problem-solving and decision-making in addressing complex fraud cases, contributing to the overall success of the team. Show less

Toronto, Ontario, Canada

• Responsible for providing service to unite people across the world through our omnichannel communications systems and bespoke approach by building customer loyalty with genuine empathy, deep product knowledge, by.
• Trained, mentored, and motivated employees to maximize team productivity by 34%.
• Resolving a high volume of 1500+ calls for customer issues, complaints, and queries using a demonstrated constructive approach.
• … Show more Responsible for providing service to unite people across the world through our omnichannel communications systems and bespoke approach by building customer loyalty with genuine empathy, deep product.
• Ensure adherence to policies for attendance, established procedures for over 80 agents in Production.
• Keep management informed on issues and problems and prepared monthly and bi-weekly results and performance reports for over 15 team members.

• Proficient with coding in Java for designing and implementing Java applications, developing and testing software, and resolving technical issues that occur.
• Responsible for the design, development, and management of Java-based applications.
• Coordinated specifications and requirements for every project's technical needs.
• Developed and altered applications to meet changing market trends and individual customer demands.
• Analyzed code and debugged errors to improve system… Show more Proficient with coding in Java for designing and implementing Java applications, developing and testing software, and resolving technical issues that occur.
• Analyzed code and debugged errors to improve system performance.