Eric Mann Email and Phone Number
Cloud and data center engineer with a passion and expertise for data center, virtualization, and cloud technologies. I have successfully designed, implemented, and managed virtualized infrastructure solutions for various clients using VMware, Hyper-V, Citrix, and Azure platforms. Focus and energy to driving and implementing efficient and effective solutions that mitigate risk, increase uptime, and streamline operations. I am always eager to learn new skills and explore new challenges. I strive to provide the best solutions for my clients and become their trusted advisor.I grew up in the suburbs of the greatest food and sports city on earth, Chicago. From my earliest memories of loving and watching the Cubs to watching the greatest basketball player of all time, Michael Jordan, bring 6 championships to Chicago. This was the 90s, also kind of the "boom" of the internet and the massive growth in the computer industry. My oldest brother, Dennis, was taking computer science courses in high school as well as college. I would sit next to him while he was doing homework and asking questions. I was 13 years old when I watched and assisted him in building his first computer. I fell in love then (also I wanted to be super cool like my brother). Since that moment, it was game over. I knew if I didn't have a career in pro sports, the computer consulting industry would be my fail safe. Obviously if you're reading this, pro sports didn't pan out!Currently I'm working with RSM US LLP in their Managed IT Infrastructure as a datacenter engineer. My current job role is to setup and support various clients and their unique infrastructures. Working in the IT Consulting industry around Microsoft, HP, Dell, VMWare and Citrix platforms with an emphasis in virtual technologies.I'm a transparent individual and I appreciate when leadership is transparent. Don't circle or dance around the topic, be straight forward with what is needed. Transparency and respect goes a long way, I am transparent and respectful and will go out of my way to help you. I really enjoy helping where I can and learning along the way!
Bridgehead It
View- Website:
- bridgeheadit.com
- Employees:
- 46
-
Senior System AdministratorBridgehead It Nov 2024 - PresentSan Antonio, Texas, United StatesThe Senior System Administrator is responsible for the advanced installation, configuration, maintenance, and troubleshooting of client server and storage systems. This role requires extensive experience in system administration, a strong understanding of server operating systems, hardware, and virtualization, as well as the ability to resolve complex technical issues. The ideal candidate will have a background in enterprise-level server and storage systems, exceptional problem-solving skills, and the ability to work both independently and collaboratively with internal teams and clients.
-
Senior Infrastructure Enterprise EngineerSirva Jul 2024 - Nov 2024The Senior Infrastructure Administrator is responsible for leading the design, implementation, and maintenance of the IT infrastructure. With an emphasis on Citrix, Microsoft 365, Proofpoint, Certificate Management, SFTP, Backup and Recovery, and Azure services, this position requires seasoned expertise to ensure the reliability, security, and efficiency of all systems while aligning with business operations and technological advancements. -
Mts Infrastructure Data Center Projects - Senior AssociateRsm Us Llp Feb 2021 - Jun 2024San Antonio, Texas AreaAs a data center projects team member, I was responsible for delivering high-quality virtualization and cloud solutions for various clients. I worked independently and efficiently, following the project plans and timelines. I also communicated regularly with my coworkers and leadership, seeking their feedback and support whenever needed. I contributed to the success of the data center projects by delivering solutions that met or exceeded the client’s expectations.• Citrix and VDI (virtual desktop infrastructure), building new and/or upgrading Citrix infrastructures.• RDS (remote desktop services), building new and/or upgrading existing RDS environments and implementing azure app proxies for external access.• FSLogix profile management solutions, implementing FSLogix profile management solutions in Citrix and RDS environments.• VMWare vCenter/vSphere (ESXi), installing and/or upgrading new and existing VMWare infrastructures. Integrating with Citrix and RDS. • Storage Solutions, implementing NetApp and/or Synology storage solutions. Creating ISCSI connections for use with VMWare and Veeam Backup.• Veeam Backup Solutions, implementing Veeam Backups along with setting up immutable storage for backup locations. DR (disaster recovery) testing, verifying full VM restores, Replicas, and Veeam’s Live restore feature. -
Tier 3 Customer Service Desk Leader -Senior AssociateRsm Us Llp Apr 2017 - Feb 2021San Antonio, Texas, United StatesAs a tier 3 customer service desk leader, senior IT support professional who is responsible for resolving the most complex and challenging incidents related to our client’s infrastructure and services. Some of the main duties I had as a customer service desk leader.• Monitoring the support ticket queue, and ensuring that the incidents are properly prioritized and assigned to the appropriate resources• Providing feedback and guidance to the lower-level support tiers on how to improve their incident handling and troubleshooting skills.• Troubleshooting and resolving incidents that require advanced technical knowledge and skills, such as server, network, storage, and cloud issues.• Developing and implementing solutions for new or unknown issues, such as code fixes, hotfixes, patches, or configuration changes.• Collaborating with other subject matter experts, developers, engineers, and vendors to achieve issue resolution and service improvement.• Documenting and sharing the solutions and best practices with the other support tiers and the knowledge base.• Acting as a key stakeholder in problem and major incident management processes, providing root cause analysis and recommendations for prevention.
-
Consultation AgentGeek Squad May 2012 - Aug 2019I am a brand ambassador for both the Geek Squad and Best Buy brands. As the solutions expert, the Consultation Agent manages the Geek Squad check-in and check-out experience for customers and helps them find the complete solution that works for them. They coach the sales team, building trust and explaining services and technology to help meet all customer needs. Their knowledge of services, technology and business group strategies in partnership with the sales team ensures no customer is ever left unserved or underserved. Work with the sales team, explaining services and technology to help them achieve business goals.Work directly with the client with their technology issues and provide them the ultimate solution. -
Help Desk TechnicianWhitehat Virtual Technologies Jan 2016 - Apr 2017As a senior help desk technician, I am responsible for providing technical support to end users for various computer, application, system, device, access, and hardware issues. I would identify, research, and resolve the most complex and challenging problems using my advanced knowledge and skills. I would also document, track, and monitor the incidents using applicable systems and tools. I lead the help desk operation by coordinating with other teams or specialists, providing feedback. I would strive to deliver high-quality solutions that meet or exceed the client’s expectations.• Monitoring the support ticket queue, and ensuring that the incidents are properly prioritized and assigned to the appropriate resources• Troubleshooting and resolving incidents that require advanced technical knowledge and skills, such as server, network, storage, and cloud issues.• Collaborating with other subject matter experts, developers, engineers, and vendors to achieve issue resolution and service improvement.• Onsite and remote support, for our clients. Provide hands-on solutions and troubleshooting. -
Helpdesk TechnicianProvidence Risk And Insurance Services, Inc. Jun 2014 - Jan 2016San Antonio, TexasAs a help desk technician, I was the first point of contact for customers who need technical assistance with their computer systems, hardware, software, or applications. I would use my technical knowledge and skills to diagnose and resolve basic to complex issues, either over the phone, email, or chat. I would also use remote access tools to access and fix customer’s devices when needed. I would collaborate with other technicians or specialists when necessary, and escalate unresolved issues to the next level of support. I would provide accurate and timely information on IT products or services, and offer advice and guidance to customers.• Onsite and remote support for end users, troubleshooting their technical issues.• Citrix and virtualization, trouble shooting and assisting our Citrix engineer on maintenance and other issues that may have come up.• Navigating and creation of, new users in active directory and/or Microsoft exchange console. Creation of new email groups and distribution groups.• Creating and setting up, new users and extension in the ShoreTel phone system.
Eric Mann Education Details
-
Computer Information With Concentration In Computer Security -
Computer Security
Frequently Asked Questions about Eric Mann
What company does Eric Mann work for?
Eric Mann works for Bridgehead It
What is Eric Mann's role at the current company?
Eric Mann's current role is Senior Systems Administrator | CCA-V | ITILv4 Foundations.
What schools did Eric Mann attend?
Eric Mann attended Texas A&m University - San Antonio, San Antonio College.
Who are Eric Mann's colleagues?
Eric Mann's colleagues are Moises Guadarrama, Justin Hernandez, Larry Simpson, Joseph "joe" C., Hector Valdez Jr, Nathan Goodwin, Ryan L..
Not the Eric Mann you were looking for?
-
3teslamotors.com, tesla.com, kochava.com
2 +120861XXXXX
-
-
3gmail.com, gmail.com, alterramtnco.com
1 +176070XXXXX
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial