Eric Mann Email & Phone Number

San Antonio, Texas, United States

The Senior System Administrator is responsible for the advanced installation, configuration, maintenance, and troubleshooting of client server and storage systems. This role requires extensive experience in system administration, a strong understanding of server operating systems, hardware, and virtualization, as well as the ability to resolve complex.

The Senior Infrastructure Administrator is responsible for leading the design, implementation, and maintenance of the IT infrastructure. With an emphasis on Citrix, Microsoft 365, Proofpoint, Certificate Management, SFTP, Backup and Recovery, and Azure services, this position requires seasoned expertise to ensure the reliability, security, and efficiency.

San Antonio, Texas Area

• As a data center projects team member, I was responsible for delivering high-quality virtualization and cloud solutions for various clients. I worked independently and efficiently, following the project plans and.
• Citrix and VDI (virtual desktop infrastructure), building new and/or upgrading Citrix infrastructures.
• RDS (remote desktop services), building new and/or upgrading existing RDS environments and implementing azure app proxies for external access.
• FSLogix profile management solutions, implementing FSLogix profile management solutions in Citrix and RDS environments.
• VMWare vCenter/vSphere (ESXi), installing and/or upgrading new and existing VMWare infrastructures. Integrating with Citrix and RDS.
• Storage Solutions, implementing NetApp and/or Synology storage solutions. Creating ISCSI connections for use with VMWare and Veeam Backup.

San Antonio, Texas, United States

• As a tier 3 customer service desk leader, senior IT support professional who is responsible for resolving the most complex and challenging incidents related to our client’s infrastructure and services. Some of the main.
• Monitoring the support ticket queue, and ensuring that the incidents are properly prioritized and assigned to the appropriate resources
• Providing feedback and guidance to the lower-level support tiers on how to improve their incident handling and troubleshooting skills.
• Troubleshooting and resolving incidents that require advanced technical knowledge and skills, such as server, network, storage, and cloud issues.
• Developing and implementing solutions for new or unknown issues, such as code fixes, hotfixes, patches, or configuration changes.
• Collaborating with other subject matter experts, developers, engineers, and vendors to achieve issue resolution and service improvement.

I am a brand ambassador for both the Geek Squad and Best Buy brands. As the solutions expert, the Consultation Agent manages the Geek Squad check-in and check-out experience for customers and helps them find the complete solution that works for them. They coach the sales team, building trust and explaining services and technology to help meet all customer.

• As a senior help desk technician, I am responsible for providing technical support to end users for various computer, application, system, device, access, and hardware issues. I would identify, research, and resolve.
• Monitoring the support ticket queue, and ensuring that the incidents are properly prioritized and assigned to the appropriate resources
• Troubleshooting and resolving incidents that require advanced technical knowledge and skills, such as server, network, storage, and cloud issues.
• Collaborating with other subject matter experts, developers, engineers, and vendors to achieve issue resolution and service improvement.
• Onsite and remote support, for our clients. Provide hands-on solutions and troubleshooting.

San Antonio, Texas

• As a help desk technician, I was the first point of contact for customers who need technical assistance with their computer systems, hardware, software, or applications. I would use my technical knowledge and skills to.
• Onsite and remote support for end users, troubleshooting their technical issues.
• Citrix and virtualization, trouble shooting and assisting our Citrix engineer on maintenance and other issues that may have come up.
• Navigating and creation of, new users in active directory and/or Microsoft exchange console. Creation of new email groups and distribution groups.
• Creating and setting up, new users and extension in the ShoreTel phone system.

Bachelor Of Applied Science (B.A.Sc.), Computer Information With Concentration In Computer Security

Computer forensics lab. We imaged a flash drive with some files on it, deleted the files and re-imaged the drive to pull off the deleted.

Associate Of Arts And Sciences (A.A.S.), Computer Security