Ryan L. Email & Phone Number

San Antonio, Texas, United States

San Antonio, Texas, United States

Burnsville, Minnesota, United States

• Oversee the day-to-day operations of the Technical Support Team
• Act as a technical escalation point on our NOC and provide in-field support services as support to our engineer team
• Act as a mentor and provide oversight, coaching, and training to technical support staff.
• Assist with day-to-day operations of service department thru interactive daily communications with all company team members.
• Cleary communicate escalated issues to Engineers as needed
• Manage and report on all incoming technical support inquires

Burnsville, Minnesota, United States

- Main point for escalations from Level 1.

Bloomington, Minnesota

• I provide Server Management as well as Desktop Management for small to medium Sized Businesses.- I Assist companies with computer troubleshooting- I Resolve a wide range of problems Including: Printing issues, Slow.

Bloomington, Minnesota, United States

Eden Prairie, Minnesota, United States

- I provided Server Management as well as Desktop Management for small to medium Sized Businesses. - Clients were from Minnesota, New Jersey, San Diego, Boise, and Fargo - I Assisted companies with computer troubleshooting - Resolved a wide range of problems Including: printing, Slow computers, Virus removal, and Email issues - I worked in Several.

- Test for adequate signal and offer all available options to the customer - Install all necessary hardware to stabilize connection - Verify Internet connection to one computer via Ethernet cable directly to the modem - Offer suggestions to customer for home network configuration - Answer any questions the customer may have about the service - I would.

Plymouth, Minnesota, United States

• System Administration Using Microsoft Active Directory - Created new user accounts - Edited User Information Assisted with Card Access project - Organized employee information
• Used MS Excel and other Office tools Worked with Citrix - Learned fundamentals of centrally delivered applications with XenApp and XenServer technology - Used DSC to manage user applications Setup New Computers.
• Created Tickets to manage user requests - Updated and Closed Tickets with status updates Independent Development Project Web Development - Created customized Block Page for web monitoring system using HTML - Inserted.

Honolulu, HI

- Worked 1 on 1 in the classroom with a Hyperactive Child that struggled with paying attention in school.- My Duties: Keeping the student on task, paying attention, and not distracting others.

Wayzata, MN (Edina Division)

- Instructed Snowboarding to Kids and Adolescents that had little to no experience at all snowboarding. - Taught in a small group setting with a Student to Teacher ratio of about 7:1.- Students worked for 8 weeks in achieving goals that progressed their abilities in snowboarding to finally graduate in that level.-I taught Intermediate/Advanced and Beginner.