Rob Manning Email & Phone Number

Hopatcong, Nj, Us

New York City Metropolitan Area

At Ceros, I led Customer Success teams across Support, Education, and Onboarding, driving significant improvements in client outcomes and satisfaction. By implementing a scalable education framework, we increased renewal rates significantly, while optimizing support processes reduced average resolution times from 2 hours to just 36 minutes. My initiatives, such as AI-driven customer communications and data-informed strategies using tools like Pendo, Hubspot, and Intercom, resulted in a 98% CSAT score and over 300 product enhancements, empowering both clients and internal teams to achieve sustained growth.

Greater New York City Area

Greater New York City Area

Manages Offerpop’s content marketing channels - social media, Offerpop blog, email marketing, etc. - to help build Offerpop's brand identity as an industry thought leader.• Develop and execute content marketing strategy to reach MGL and MQL goals• Own website, content, social, SEO, PR, and design to support top-of-funnel activities• Directly manage team of content specialists and visual designers• Manage PR team to consistently generate awareness and thought leadership pieces• Written content and infographics featured in Forbes, Entrepreneur, Wired and more

Greater New York City Area

• Develop and maintain a vast library of online instructional modules• Manage online Learning Management System• Project manage creation and delivery of live online learning sessions• Liaise with subject matter experts and assist in the creation of learning modules• Stay abreast on current technologies and best practices for adult learnin

New York, Ny

• Manage a team of marketing professionals and ensure overall marketing goals areconsistently met• Develop marketing plan and budget• Liaise with company executives to plan out and execute marketing initiatives • Manage ad, promotional, email, and blitz campaigns• Attend national conferences and ensure appropriate presentation of all business units• Ensure timely and cost effective completion of various design and development project

In charge of all marketing and e-marketing activity for 6 different companies. Responsible for website development, email and print campaigns, facebook and twitter utilization, graphical design work, campaign management, web tracking and project managing multiple tasks.Marketing for - AUSSIE Professional Development, Digital School Solutions, TeachFirst, Advancement Courses for Teachers, Enhancement Courses for Teachers, and Editure Professional Development.

Served as a marketing assistant to the president and vice president, conducted media research, create reports for internal use, help coordinate agency's marketing plan for analysis and execution, edit news releases and articles for agency website, create and edit promotional letters and brochures for overall marketing function