Manjeet Singh Email & Phone Number

Delhi, India

Gurugram, Haryana, India

Managing a service desk team providing technical support to an open-source java based software, in UK's leading lettings agency in a B2B process, where customer's technical and operational incidents are handled on daily basis, under ITIL standards. With time passing each year getting continual process improvement in place for betterment of team and business. Monitoring & Mentoring with 360 degree feedback to business. As the Service Desk Manager, I strive to deliver exemplary customer experience to all by managing expectations throughout, with a focus on customer service, team management and service desk process.

Gurgaon, India

Troubleshooting and fixing the Application related errors coming on Server on various platforms like Terminal servers, Citrix server and Thin client setup, with minimum outage for users on client side.Training and mentoring new hires.Handled and worked as Accounts Manager for one of the biggest client and largest Lettings Agent in U.K, Countrywide Residential & Lettings, in this role acted as a First Point of Contact for them in organization and handling all of their calls under SLA timelines and kept the momentum of resolving all calls under SLA timelines.Creating presentations/RCA for an escalation and same was sent to Board of Directors with each and every moment audited in that report to both organizations, I.E Client and Software provider.Data Migration task from Fox Pro to SQL, for database conversion.Expert for embedding 3rd party tools in Software, like Alfresco, Docu Sign (E-Sign facility), Email server setup and configuration, like embedding the Incoming and Outgoing Email server details for providing an in build email client and while embedding such tasks, had the expertise in handling such calls with best resolution given to the client while reporting such calls and ending the first call with resolution.Handled the configuration and troubleshoot for daily scheduled tasks embedded in Software, like web uploads to various Property Portals in U.KWorked on i-reports and Crystal reports.In 2010, specifically chosen to lead the Software Support division as an acting Team Lead, where complete re-structuring of team by hiring new members, defining their roles and responsibilities was handled.While working as acting team lead, worked on introducing new policies in team, which helped in achieving organizational goals, by performing the Out of Support scope tasks and generating direct revenue to business.

Gurgaon, India

Providing 1st line software support to both software version’s users I.E PropCo Professional and PropCo Enterprise.Logging Calls, emails and generating the Call Reference number in RT (Request Tracker) for auditing all communication with clients via all modes.Being frontend engineer taking ownerships on calls where first call resolution is not possible.Performing outcalls for all call back promised.Transferring calls to appropriate queues depending on type of call.Fixing client side problems via Remote access to user’s machine with limited time and providing long term resolution(s) for the call reported on RT (Request Tracker).

Master Of Business Administration (Mba) It, Information Technology, A

Diploma, Electronics And Communications Engineering, A

Education record