- Serve as the Modern Application Platform global SME for the VMware Cloud Provider Program (VCPP)- Own internal enablement for VCPP field centered around the VMware Tanzu Portfolio- Partner with VCPP partners to help integrate VMware's Modern Application Platform solutions into their offerings- Lead and deliver PoCs for high touch accounts focused on VMware Tanzu, VMware Cloud Director, Container Service Extension, VMware NSX-T Data Center, etc.- Help maintain and build out demo lab environment in support of the VCPP field team that includes latest offerings from VMware's Kubernetes portfolio

- Support the Certified Cloud and Service Provider program in the North American region
- Manage the pre-sales technical relationship for Microsoft, Amazon, IBM, and DXC.- Design solutions using both Red Hat's and partner's products to meet customer needs
- Promote the use of Red Hat solutions as internal infrastructure for Red Hat CCSP partners
- Focus on the exposing our partners to our emerging technology portfolio
- Act as a subject matter expert for the CCSP for the North American SA organization

- Serve as a Cloud Overlay focused on Red Hat’s Cloud technology portfolio- Deliver technical enablement training to partners' field technical teams
- Foster relationships between Red Hat’s CSMB team and Red Hat’s channel partners
- Author and deliver workshops for both partners and customers that involve solutions from Red Hat's emerging technology portfolio

- Provide presales support for the Southeast Commerical territory- Focus on enablement and education of Red Hat account managers- Support a team of 6 account managers that manage accounts across 12 states- Act as a trusted advisor for our customer with respect to entire platform/cloud Red Hat Portfolio

- As a Team Lead, responsible for day to day managerial duties for the GSS frontline team- Address daily escalations from customers to ensure positive support experiences
- Provide enterprise level support for all aspects of RHEL platform
- Specialize in Virtualization products such as RHEV, KVM, and Xen platforms
- Manage weekly call with the RHV Product Management team to prioritize feature requests for RHV offering

- Manage the daily flow of the repair center at the Crabtree Valley Mall Apple Store- Handled all ingoing and outgoing calls concerning repairs
- Managed the repair center’s appointment and repair queues
- Dealt with customer service issues both over the phone and on the sales floor